Operations Manager, Work Auth, Work Authorization
Amazon's Talent Solutions organization is working to build the earth's best employer — and Work Authorization (WA) is at the center of that mission. The WA team is a group of seasoned subject matter experts who, in close partnership with Legal, Risk & Compliance, Immigration, Technology, and Product teams, protects Amazon from the financial, reputational, and legal risks of unauthorized working across every country in which we operate. Our work is not incidental — it is a front-line defense against regulatory exposure and a foundational pillar of compliant, scalable global hiring.
As Manager III, HR Specialist for Work Authorization Operations, you will serve as a single-threaded owner for the operational delivery of work authorization compliance services worldwide. You will lead team managers and process leads who together oversee HR Specialists providing integral production support.
This is a strategic L6 leadership role — you are expected to set vision and direction, define success,



own the multi-year roadmap for your delivery organization, and represent WA Operations with authority in meetings with Legal, Risk & Compliance, Immigration, Technology, and Product stakeholders. You will build and sustain an organization that understands work authorization compliance at a deep, substantive level and that holds itself to an uncompromising standard of accuracy, process integrity, and SOP adherence.
You will work in close daily partnership with Regional HR Managers who own the program design and regional compliance strategy. Your accountability is for operational execution, team capability, and the delivery systems that make compliant, high-quality outcomes possible at scale. Together, you and the Regional HR Managers form the leadership backbone of Work Authorization.
People Management & Leadership Development
Define clear performance expectations for each Manager aligned to both business outcomes and leadership competenc

📌 HR Services Operations Supervisor (Veracruz)
🏢 Amazon
📍 Veracruz