We are looking for Customer Service Representatives (CSR) to support our operations.
This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience.
We are looking for Customer Service Representatives (CSR) to support our operations.
This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience.
Support premium billing activities, payment reconciliation, and billing adjustments.
Investigate and resolve enrollment and billing discrepancies.
Coordinate with Member Services, Providers, Employer Groups, and other internal departments regarding enrollment and billing issues.




Generate reports and maintain documentation related to enrollment and billing activities.
Support audits, compliance reviews, and quality assurance initiatives.
Meet productivity, quality, and turnaround time metrics.
6 months to 3 years of experience in Customer Service.
~ English Advanced level.
~ High School graduated.
~ Professional customer service skills: solution mindset, helping nature, passion for the customer and customer experience.
~ Monday to Friday from 6 AM to 8 PM (general/rotative shift but 24/7 availability).
Major medical insurance
~ Dental and vision plan
~2 Extra PTO days per year
We are an end-to-end digital transformation partner with the boldest ambitions.

📌 Customer service Representative English (Ciudad de México)
🏢 Wipro
📍 Ciudad de México