The Human Resources Shared Services Generalist acts as the first point of contact responsible for the accurate resolution of employee and manager inquiries that are submitted via phone, email, portal, or other access channels and maintains positive & professional communications with employees/managers. Consults with various levels of employees on numerous HR related issues (e.g. time accruals, hours worked, HR system access, benefits, compensation, compliance, LOA, etc.). Provides exceptional support services with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating the issue, quickly interpreting the situation, determining the appropriate resolution, inputting accurate transactions, and communicating the resolution to the employee.
- Acquire and maintain substantial knowledge concerning Human Resources policies, programs, and procedures that supports first call resolution.
- Using established protocols, handles incoming requests from various levels of employees to quickly assess and resolve HR related issues in an empathetic,
professional and timely manner.
- Works with various departments to stay up to date on all policies, programs, and procedures. Integrates effectively with team members; seeking input/assistance as needed.
- Strives to gather and share evidence and facts to allow for transparent knowledge transfer and effective overall capability of HR.
- Utilize depth of knowledge and develop a comprehensive understanding of Americas HR Shared Services operations, processes, and systems to ensure timely and correct responses to customers’ inquiries, complaints and requests.
- Listen and ask appropriate follow up questions to collect necessary information to identify underlying issues or related requests and provide accurate answers.
- Identify, research and work cross-functionally on queries from customers in a timely manner; working on more than one matter simultaneously and prioritizing urgency of requests.
📌 Employee Services Generalist (Lagos de Moreno)
🏢 Jabil
📍 Lagos de Moreno
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