Invex is seeking an experienced Deputy Director of Training & Quality Assurance to oversee a dynamic Call Center. The role focuses on onboarding, ongoing development, coaching, and robust QA programs to lift customer satisfaction, agent performance, and compliance.
You will shape training content with Operations, Product, and HR, ensuring readiness and measurable improvements. Responsibilities include designing certifications, implementing new training and QA processes, and partnering with
📌 Director of Training (Naucalpan de Juárez)
🏢 INVEX
📍 Naucalpan de Juárez
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