POSITION SUMMARY As a Customer Service Specialist,
your focus is to communicate with inbound and outbound call traffic
to collect on assigned client healthcare accounts. You will
communicate directly with patients in a professional and helpful
manner in an attempt to resolve or collect a debt, while complying
with applicable HIPAA and other applicable regulations to ensure
the company is compliant with the law. POSITION RESPONSIBILITIES •
Medical Collections • Responding to telephone inquiries
(inbound/outbound), utilizing standard procedures and scripts •
Gathering information, performing research and resolving customer
inquiries • Communicate appropriate options for resolution in a
timely manner • Inform customers/patients about services available,
and assess their needs • Schedule work to ensure accurate phone
coverage, prioritize calls and escalate as required EDUCATION AND
EXPERIENCE • High school diploma or college degree from an
accredited college or university • Fluent in Spanish • Two to five
years industry experience in medical revenue cycle management is
required.
• Medical experience, either practical or classroom
knowledge needed. • Proven understanding of the medical revenue
cycle. • Demonstrated excellent verbal, written and interpersonal
communication skills. • Demonstrated knowledge of HIPAA rules and
regulations. • Attention to detail • Good attendance record •
Proven ability to work collaboratively in a team environment •
Demonstrated ability to perform work in alignment with company
mission and values • Proven PC proficiency in MS Office Suite
Applications WORK ENVIRONMENT / PHYSICAL REQUIREMENTS • Work
environment is an office location. The position requires the
dexterity to operate office equipment such as a personal computer,
keyboard, mouse and telephone • Occasional lifting may be required
up to 25 lbs. • Must be able to be on the phone for extended
periods of time • Must be able to sit for extended periods of time
with frequent bending and