Resolv General in Mexico is seeking an experienced Team Lead to guide a growing healthcare customer experience operation supporting a US-based program. This hands-on leader will motivate a team, maintain high standards for customer experience, productivity, and quality while working remotely.
The role requires fluent English and Spanish, comfortable with US business hours, and the ability to coach, resolve escalations, monitor performance, and partner with trainers during onboarding.
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📌 Remote Healthcare CX Team Lead (English/Spanish) (San Luis Potosí)
🏢 Resolv.Global
📍 San Luis Potosí
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