Residential Maintenance Manager

Location: Remote (U.S. Time Zones), Mexico City

Compensation: 2,500-3,200 USD

Industry: Real Estate / Luxury Residential Management

Schedule: Full-time, Monday-Friday

About The Company

A private investment fund that owns and manages a portfolio of exceptional luxury homes worldwide. The firm focuses on delivering high-quality experiences for residents and investors while maintaining long-term asset value through careful maintenance, renovation, and operational oversight.

Role Overview

The Residential Maintenance Manager (RMM) will oversee the maintenance, repair, and renovation needs of 20+ luxury residential properties. This includes project managing new acquisitions and construction, coordinating vendors, and implementing systematic processes to ensure properties meet operational and investor standards. The RMM will build a knowledge base of properties to streamline ongoing maintenance and care, ensuring the best experience for residents and investors.

Key Responsibilities

Core Responsibilities

- Project management of maintenance, renovations, and on-site operations
- Vendor management and budgeting for services and projects
- Solve repair and maintenance issues across mechanical, electrical, plumbing, HVAC, home automation, pool/spa, and security systems
- Thrive in global, high-ambiguity environments with shifting priorities
- Prioritize tasks to meet tight deadlines and maintain high attention to detail
- Communicate effectively with asset managers, local hosts, and vendors
- Lead and coordinate teams to resolve problems efficiently
- Travel as required for property inspections or project oversight




- Implement robust routine residence inspections and preventative maintenance strategies
- Train and guide local hosts, property managers, and housekeeping teams on home systems and operations

Case Management

- Triage and resolve maintenance issues in a timely manner
- Source parts and manage inventory systematically
- Manage work orders, track progress on platforms like Salesforce
- Develop home maintenance and repair plans for complex cases
- Coordinate with trip planning for reservation awareness
- Maintain dynamic communication with stakeholders

Vendor Management

- Obtain and evaluate bids for maintenance, repairs, and renovation projects
- Negotiate contracts to secure competitive terms
- Evaluate vendor performance and research market alternatives
- Analyze service costs periodically

Major Renovations / New Builds

- Develop and manage project plans and budgets
- Coordinate vendors and ensure project timelines and budgets are met
- Organize regular vendor touchpoints for project execution

Home Acquisitions

- Kickoff project plans for new property acquisitions
- Arrange inspections and review reports to identify risks or required workCatalog and manage legal documents, HOA documents, and closing documents
- Coordinate installation and setup of new properties





New Home Systems Setup (Healthy Home Standards)

- Document maintenance history and residence profiles
- Maintain recurring maintenance and care requirements in Salesforce
- Vet and engage vendors for core care needs
- Develop annual home operation, maintenance, and improvement budgets with asset management

Hard Skills

- Minimum 5 years residential maintenance management experience
- Project management, vendor management, and budget oversight
- Proficiency with Microsoft Office (Outlook, Excel, PowerPoint)
- Experience with Salesforce, CRMs, and project management tools like Asana
- Strong process optimization and analytical skills
- Ability to analyze and optimize maintenance processes

Soft Skills

- Excellent written and verbal communication
- Strong stakeholder management skills
- Problem-solving and decision-making abilities
- Team player with a proactive, can-do attitude
- Versátil, adaptable, and able to thrive in ambiguous environments

About The Candidate

- Experienced in residential maintenance management
- Comfortable working remotely across multiple time zones
- Fluent in English (Spanish or French a plus for LATAM)
- Holds valid passport and travel documentation as needed
- Driver’s license and comfort renting vehicles internationally
- Strong credit rating

Why This Role Matters

- Ensures properties are maintained to the highest standards
- Protects and enhances asset value
- Supports investor satisfaction through operational excellence
- Provides systematic and efficient care across multiple international properties

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📌 Residential Maintenance manager - 64435032956 (México)
🏢 Somewhere
📍 México