- Lead the global Billing Operations team
- Set priorities, performance expectations, and development plans
- Own billing performance and predictability across SaaS, recurring revenue, professional services, and other billing models
- Manage billing accuracy, timeliness, backlog, forecasts, key metrics, and issue resolution
- Partner with IT, PMO, and Quote-to-Cash stakeholders to improve billing processes and technology
- Translate business requirements, increase automation, and support adoption of new capabilities
- Strengthen upstream processes by improving order quality, contract interpretation, data integrity, and controls
- Collaborate with Accounting, Revenue, Accounts Receivable, Collections, and Finance on financial close, AR health, issue resolution, and billing and cash forecasting
- Establish and improve billing controls, policies, procedures, and governance
- Drive root-cause analysis and improvements based on recurring operational and customer issues
- Lead, coach, and develop the organization through change

Requirements

- 11+ years’ experience in billing operations, Quote-to-Cash, finance operations, or related disciplines
- Bachelor of Finance, Bachelor of Accounting, Bachelor of Business Administration, related degree, or equivalent experience
- 6+ years’ experience leading and developing teams
- Experience across multiple geographies or functions
- Deep knowledge of SaaS, subscription, recurring revenue, and professional services billing
- Strong understanding of end-to-end Quote-to-Cash processes, internal controls, Accounts Receivable and billing metrics, financial close requirements, and forecasting
- Experience leading operational transformation,



process improvement, and/or billing technology implementation initiatives
- Strong analytical, problem-solving, change leadership, and stakeholder management skills
- Experience in global, multi-company, multi-entity, and multi-currency environments
- Experience with Salesforce Billing, Salesforce Revenue Cloud, Zuora, or comparable enterprise subscription billing platforms is an advantage
- Master's degree in a related field is an advantage

Core Competencies

Demonstrates expertise in leading billing operations, managing Quote-to-Cash processes, and driving operational transformation in global environments. Proficient in financial forecasting, billing accuracy, and stakeholder collaboration to enhance billing performance and governance.

Highest-signal resume keywords

- Billing Operations Leadership
- Quote-to-Cash Expertise
- SaaS Billing Knowledge
- Process Improvement Initiatives
- Stakeholder Management

ATS Optimization Keywords

Hard Skills

- Billing Accuracy Management
- Financial Forecasting
- Operational Transformation
- Data Integrity Controls
- Contract Interpretation
- Key Metrics Analysis
- Issue Resolution
- Change Leadership
- Performance Expectations Setting
- Team Development

Soft Skills

- Analytical Skills
- Problem-Solving
- Collaboration
- Coaching
- Change Management

Industry Keywords

- SaaS
- Recurring Revenue
- Professional Services Billing
- Accounts Receivable
- Financial Close
- Multi-Currency Environments
- Governance
- Billing Controls
- Performance Metrics
- General Operations

Tools & Technologies

- Salesforce Billing
- Salesforce Revenue Cloud
- Zuora
- Billing Technology Platforms

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📌 Director of Billing Operations – Quote-to-Cash (Monterrey)
🏢 Jobtailor
📍 Monterrey