Everforth Apex in Querétaro seeks an experienced Service Operations Manager to lead the Service Desk, drive service improvements, and ensure high-quality IT support.
You will manage daily operations, escalations, staffing, and KPI tracking while collaborating with cross-functional teams to meet SLAs and customer expectations.
This role requires strong ITSM knowledge, leadership, and English communication skills in a fast-paced, general environment.
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📌 Service Desk Lead — IT Operations & Excellence (Santiago de Querétaro)
🏢 Apex Systems
📍 Santiago de Querétaro
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