GraceMark Solutions seeks a Manager, Healthcare Contact Center & Patient Scheduling - Quality to lead quality operations across healthcare contact centers and scheduling teams. You will drive scheduling accuracy, patient experience, HIPAA compliance, and SLA performance.
Responsibilities include establishing monitoring standards, coaching Quality Supervisors, and partnering with Operations to implement CAPA and continuous improvement across client programs. Experience with U.S.
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📌 Healthcare Contact Center & Scheduling Quality Manager (Centro)
🏢 Gracemark Solutions
📍 Centro
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