Key Responsibilities

- Provide Level 2 and Level 3 application support for mission-critical Java applications.
- Monitor application health, performance, and availability across production and non-production environments.
- Investigate, troubleshoot, and resolve application incidents within established SLAs.
- Perform root cause analysis (RCA) and implement preventive measures.
- Support deployments, releases, and application upgrades.
- Analyze logs and system behavior to identify and resolve issues.
- Work closely with development, infrastructure, database, and business teams to resolve production problems.
- Execute SQL queries and troubleshoot database-related issues in Oracle.
- Support applications hosted in AWS environments.
- Maintain and enhance existing Java-based applications.
- Create and maintain technical documentation, support procedures, and knowledge base articles.
- Participate in on-call support rotations and incident management activities.
- Identify opportunities for automation and process improvement.

Required Technical Skills

Core Technologies

- Strong experience with Java/J2EE application support and development.
- Hands-on experience with Spring Framework (Spring MVC, Spring Boot, Spring Core).
- Experience with Oracle Database including SQL query writing, performance analysis, and troubleshooting.
- Knowledge of JSP (Java Server Pages)



and JSTL.
- Experience supporting web-based enterprise applications.
- Experience working with AWS Cloud Services such as:
- EC2
- S3
- RDS
- CloudWatch
- IAM
- Understanding of application deployment and monitoring in cloud environments.

Support & Troubleshooting

- Experience with production support processes.
- Strong debugging and log analysis skills.
- Knowledge of application monitoring tools.
- Understanding of incident, problem, and change management processes.
- Experience working in SLA-driven support environments.

Preferred Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 3+ years of experience in Java Application Support or similar roles.
- Experience with ITSM tools such as ServiceNow, Jira, or Remedy.
- Knowledge of CI/CD tools and deployment processes.
- Familiarity with Unix/Linux environments.
- Experience working in Agile environments.

Required Soft Skills

- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities effectively.
- Ability to work independently and within cross-functional teams.
- Proactive mindset and ownership of issues through resolution.

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📌 Java Application Support (Centro)
🏢 Brillio
📍 Centro