PURPOSE

This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.

ESSENTIAL DUTIES & RESPONSIBILITIES

- Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to:
- WEXNET
- SpeedShip
- UPS.com
- WorldShip
- ShipRush

- Provide first line technical support via phone, e-mail and/or a desktop support application.
- Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.
- Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.
- Troubleshoot basic hardware issues.
- Test bug fixes and enhancements.




- Redirect or escal problems as appropriate.
- Respond to inquiries in a timely manner, adhering to procedure and protocol.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

- MS Office to include Excel, Word, Outlook.
- Computer hardware and software.
- Adaptable.
- Attention to detail.
- Good communication skills, both verbal and written.
- Excellent collaboration skills.
- Time management skills.
- Ability to prioritize.

QUALIFICATIONS

- Bachelor’s degree.
- 0 – 2 years of relevant experience.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment: Job is typically performed in a general office environment.

Physical Requirements

- NP Not Present
- O Occasional (Up to 25% of time)
- F Frequent (26%-74% of time)
- C Constant (75% or more of time)

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📌 Technical Support Specialist (Monterrey)
🏢 Wwex Group
📍 Monterrey