On-site

Monday–Friday, 7:00 AM–4:00 PM

Monthly Gross Salary: $19,500 MXN

Benefits: Law benefits + 30 days of Christmas bonus + $1,000 MXN food vouchers + private medical insurance

About The Opportunity

Intugo, in partnership with a foreign company specializing in healthcare revenue cycle management and technology-enabled healthcare services, is looking for a Contact Center Specialist to support patients, providers, and healthcare consumers.

This position serves as a first point of contact, providing professional customer service through high-volume inbound calls. The role supports patient scheduling, registration, appointment management, information requests, and issue resolution while maintaining a positive patient experience and complying with healthcare privacy and service standards.

Key Responsibilities

- Answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.

- Schedule, reschedule, and cancel patient appointments across healthcare facilities and clinics.

- Provide accurate information regarding healthcare services, providers, locations, and procedures.

- Verify patient demographics, insurance information, and registration details.

- Resolve customer concerns and inquiries while maintaining a high level of patient satisfaction.

- Accurately document interactions in electronic health record (EHR) and customer service systems.

- Collaborate with clinics, providers, and support departments to address patient needs and service issues.

- Follow established contact center procedures, workflows,



and service standards.

- Maintain confidentiality of patient information and comply with HIPAA and privacy regulations.

- Meet performance expectations related to quality, productivity, attendance, and service levels.

Requirements

- Completed degree / graduation required.

- Strong verbal and written communication skills.

- Ability to manage high-volume customer interactions professionally.

- Ability to multitask and navigate multiple computer applications simultaneously.

- Strong problem-solving skills and a customer-focused mindset.

- Ability to work on-site.

- Availability for the established 7:00 AM–4:00 PM schedule, Monday through Friday, with potential Saturday requirements.

Preferred Qualifications

- Previous experience in customer service, contact centers, healthcare, or patient access.

- Experience working with healthcare systems or Electronic Health Records (EHR).

- Experience with Epic is an advantage.

- Familiarity with patient scheduling, registration, insurance verification, or healthcare-related customer service is preferred.

Compensation & Benefits

- Gross monthly salary: $19,500 MXN

- Estimated net monthly salary: $16,680 MXN

- Gross biweekly salary: $8,980 MXN

- Estimated net biweekly salary: $7,686.12 MXN

- Law benefits

- 30 days of Christmas bonus

- $1,000 MXN in food vouchers

- Private medical insurance

Join Intugo and become part of a team supporting patients and healthcare providers while delivering a professional and positive service experience.

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📌 Contact Center Specialist (Puerto Vallarta)
🏢 Intugo México
📍 Puerto Vallarta