1. Management, training, and development of the Customer Service team (Team Management)
- Management of activities such as Customer Forecast, order management, shipments, overdue payment follow-up, etc., including hands-on involvement in daily operations when necessary.
2. Coordination of customer requirements and cross-functional collaboration
- Coordination of customer requirements with relevant departments, including new projects and processes such as APQP.
3. Cross-functional coordination regarding delivery issues and quality claims
- Coordination with relevant departments to address delivery issues, quality claims, and other customer-related matters.
4. Management of customer-specific issues and risks, and reporting to management
- Monitoring and management of customer-specific issues and risks,
as well as reporting and escalation to management as appropriate.
5. Improvement of sales-related business processes
- Identification and implementation of improvements to sales processes and procedures.
Requirements
- Bachelor's Degree in: International Trade, Business Administration, Marketing, on so on
- 5 years of experience in similar positions, preferably at the managerial level in Sales
Additional benefits
- Major medical expense insurance
- Life insurance
- Grocery vouchers/Gasoline vouchers/Saving Fund
- Training and competente development programs
Launguages
Fluent in English, both written and verbal
Preferred Requirements
Previous experience working for a Japanese company
📌 Sales manager (Silao de la Victoria)
🏢 Empresa Confidencial
📍 Silao de la Victoria
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