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Descripción de puesto:
Job Summary
This position focuses on problem resolution by interfacing and communicating with internal and external customers. He/She prepares, consolidates, and audits various billing reports; maintains customer records and ensures systems are updated accordingly; analyzes source documents and reviews records for accuracy; distributes workload among associates and acts as a resource to assist in resolving their issues/questions. This position performs under broad guidelines.
Responsibilities:
Organizes root cause analysis of systematic and procedural abnormalities causing customer rating and billing errors.
Develops, implements, assigns, and monitors action plans to ensure account problem resolution.




Identifies system and procedural opportunities to improve implementation efficiency and increase accuracy.
Identifies individual associate training needs.
Audits work performed by associates for accuracy and completeness.
Responds to customer inquiries as needed.
Communicates with internal and external customers concerning domestic and international complex issues.
Participates in projects as directed by management.
Qualifications:
Proficient in Microsoft Office products, especially Excel
Strong organizational, time management, analytical, and problem solving skills
Excellent written and verbal communication skills
Ability to multi-task in a fast-paced environment
Experience with detailed research and analysis of a complex nature where established procedures may not exist
Prior billing experience - Preferred
Knowledge of multiple products, services, and business units - Preferred
Bachelor's Degree in Business related field - Preferred
Tipo de empleado:
Permanente
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