We are seeking a Bilingual Operations Specialist in Mexico. This on-site position requires reporting to the Mexico City office in Polanco.
Position Details
Individual must be Bilingual in Spanish & English (verbal and written)
Location: Mexico City office (Polanco, CDMX)
Hours: Monday to Friday 8:00 am - 5:00 pm CST
Key Responsibilities
Handle verifications for high-profile clients.
Know customer SOPs and FADV systems.
Verify candidate details including current and previous employment, education, professional licenses, certifications and references.
Contact companies and educational institutions to verify candidate-provided information.
Communicate with third parties such as employers, schools, state boards, and online databases to verify information.
Write detailed and accurate reports flagging any discrepancies found during the verifications process.
Record confirmed information in First Advantage’s platforms, ensuring data integrity.
Perform quality checks to meet client-specific standards.
Meet daily volume and accuracy targets.
Perform other related tasks and functions as needed.
Requirements
High School Diploma, GED, or equivalent required.
At least 1+ year(s) of work experience, preferably in a call center, BPO/KPO environment, or with fact-checking responsibilities.
Strong communication skills (presentation, written, verbal) and reading comprehension.
Typing speed of at least 20 words per minute (WPM) with 90% accuracy.
Familiar with MS Office Suite, especially Excel.




Attention to detail and use of good judgment.
Performance expectations: setting and executing goals; attending regular 1:1 meetings; participating in employee engagement.
Training & Development Attend required internal trainings such as Compliance and Privacy. Attend business unit meetings and occasionally internal customer-focused meetings at the manager’s request.
Physical Requirements & Work Environment This role is largely sedentary. Requires ability to lift and/or carry equipment and files up to 20 pounds, walk, bend, or stand as needed. Operates in a professional office environment with standard equipment such as computers, digital phones, smart cameras, webcams, photocopiers, scanners, calculators, filing cabinets, and fax machines.
Equal Employment Opportunity Statement First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

📌 Operations specialist (Nezahualcóyotl)
🏢 First Advantage
📍 Nezahualcóyotl