Agile Engine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE As a
Technical Support Engineer , you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.
WHAT YOU WILL DO - Resolve product-related and technical queries via email and screen sharing sessions; - Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks; - Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience; - Support customers with the remote installation, updates,



and maintenance of Test Rail Server instances; - Assist users in navigating complex setups involving various server environments and web technologies.
MUST HAVES -
Minimum 2 years of experience in a technical support role ; - Excellent written and verbal
English communication skills ; - Hands-on experience
managing both Windows and Linux servers ; - Strong understanding of
networking and web technologies ; - Self-motivated and driven by performance metrics to achieve individual and team targets; - Availability for rotating schedules to support customers 24/5.
NICE TO HAVES - Degree in Computer Science or a related technical field; - Knowledge of SQL or database administration; - Understanding of the software testing lifecycle and development processes; - Proven track record of exploring new tools and troubleshooting complex software stacks.
PERKS AND BENEFITS -
Professional growth:
Mentorship, Tech Talks, and personalized growth roadmaps. -
Competitive compensation:
USD-based pay with education, fitness, and team activity budgets. -
Exciting projects:
Modern solutions with Fortune 500 and top product companies. -
Flextime:
Adaptable schedule with remote and office options.

📌 Technical support engineer id54393 (Rosarito)
🏢 Agileengine
📍 Rosarito