Join to apply for the
Client Service Specialist, Associate
role at
Infor 3 days ago Be among the first 25 applicants Join to apply for the
Client Service Specialist, Associate
role at
Infor We are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.
A Day In The Life Typically Includes:
* Interact with customers and manage inquiries via phone, e-mail, and our CRM support tool. * Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details. * Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements. * Communicate with partners and various. departments within our organization to ensure an integrated approach to managing our customers’ relationships. * Administer customer training on various functions. * Document support procedures and solutions for common issues. * Assist with training team members.
Basic Qualifications:
* Customer Service and/or Operations experience supporting a software application. * Customer management skills. * Verbal and written communication both in English and Spanish. * Experience working in a team environment. * Experience working with Microsoft Office applications (Excel, Word, Power Point.)
Preferred Qualifications:
* Experience working in supply chain management and/or logistics management. * Experience with Freight Forwarders, Logistics Service Providers and Carriers. * Experience with International Trade, Incoterms. * Experience with EDI or technical mapping.
Note:
* MX Team comes 3 times a week (from Tuesday to Thursday) so that they are all together for team collaboration.



* Current MX team schedule is 8:30am - 5:30pm PST with 1 hour lunch. * Work during MX holidays that falls within weekdays (team rotation schedule.)
Location: Infor Mexico City, Mexico
About Infor
Infor is a general leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called (1) Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.




Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.
At Infor we value your privacy that’s why we created a policy that you can read (2) here.
References
Visible links 1. 2. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Infor by 2x Get notified about new Client Services Representative jobs in
Mexico City Metropolitan Area. Mexico City Metropolitan Area $600.00-$800.00 2 months ago Mexico City Metropolitan Area $600.00-$800.00 1 month ago Miguel Hidalgo, Mexico City, Mexico 2 weeks ago Mexico City Metropolitan Area $600.00-$800.00 2 months ago Mexico City Metropolitan Area 3 weeks ago Mexico City Metropolitan Area 3 weeks ago Mexico City Metropolitan Area 3 weeks ago Mexico City Metropolitan Area 3 weeks ago Polanco, Mexico City, Mexico MX$12,000.00-MX$16,000.00 2 weeks ago Mexico City Metropolitan Area $600.00-$800.00 2 months ago Mexico City Metropolitan Area 3 months ago Polanco, Mexico City, Mexico MX$17,000.00-MX$19,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

📌 Client service specialist, associate (Heroica Puebla de Zaragoza)
🏢 Infor
📍 Heroica Puebla de Zaragoza