Responsibilities
Provide technical support for Geotab and En Vue telematics platforms Assist customers with troubleshooting GPS devices, telematics systems, and software issues Create and manage reports using Excel and telematics platforms Work with databases for data validation and management Support API integrations and basic troubleshooting for connected systems Help customers understand platform functionalities and best practices Identify issues and provide timely solutions Escalate technical issues when needed Maintain strong customer relationships through excellent support Document cases, solutions, and technical processes Collaborate with internal teams to improve customer experience Requirements




Experience in Customer Support / Technical Support Good computer knowledge and troubleshooting skills Strong knowledge of Microsoft Excel (filters, formulas, reports, data management) Basic understanding of databases Basic understanding of APIs and coding concepts Strong problem-solving mindset Proactive and self-driven attitude Team player with a strong sense of responsibility English speaking, reading, and writing required Preferred Qualifications
Basic SQL knowledge (a plus) Basic API testing knowledge (Postman or similar tools is a plus) Job details
Job Types: Full-time, Permanent Work Location: Hybrid remote in Monterrey, N. L.

📌 Technical support help desk (Ejido de la Finca)
🏢 EnVue Telematics
📍 Ejido de la Finca