Overview COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Operations Associate (Back Office)
INDUSTRY: Logistic Company
WORK LOCATION: Binan Laguna
WORK SCHEDULE: Monday to Friday
SALARY: Php18,000-Php25,000
WORK SET UP: Work on site
Benefits
HMO
Government benefits
13th Month Pay
Sick Leave
Requirements
Bachelor’s degree holder
With at least 1 experience in back-office customer service operations
Amendable to work on site
Amendable to attend face to face interview
Can start as soon as possible
Responsibilities




Handles customer inquiries and requests through email and phone in a timely and professional manner
Provides accurate information regarding products, services, billing, orders, or account concerns
Handles client inquiries via email and phone regarding shipment status, documentation, and delivery schedules
Coordinates with operations, warehouse, trucking, and overseas agents to ensure timely and accurate shipment updates
Updates shipment records in the logistics system and ensures data accuracy
Recruitment Process
Face to Face Interview
Initial Interview
Final Interview
Job Offer

📌 Customer operations associate (back office) (Veracruz)
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