As a People Solutions Center Operations & Benefits Specialist, you will manage employee inquiries, maintain accurate HR records, and prepare employment-related documentation in Workday and local systems. You will ensure timely, high-quality HR service delivery, compliance, and operational excellence, while leveraging HR data to provide insights on the workforce metrics, HR activities, efficiency and costs.
Key Responsibilities
- Inquiry Handling - Respond to routine and complex employee inquiries related to the employee life cycle, contracts, and data - Route specialized or escalated inquiries to appropriate teams or resources - Maintain service excellence and confidentiality in all communications
- Document Preparation - Draft and process employment contracts, addendums, and other HR documents. - Ensure documentation aligns with legal requirements and internal policies. - Collaborate with HR Business Partners for approvals, e-signatures and updates
- HR Data Management - Maintain and update employee records in Workday and local HR systems - Ensure data accuracy, consistency and compliance with integral and local standards - Support data audits and reporting activities. - Responsible for updating procedures and work instructions
- Benefits Administration - Implement,



execute and maintain HR benefits programs, including health, retirement and other ancillary offerings - Implement and execute HR programs of specialized nature to continuously improve all HR processes and procedures and enhance use of HR data for reporting, analytics and workforce planning.
Required Skills & Qualifications
- Technical Skills - Proficiency in Workday and HR case management systems - Strong understanding of HR data structures and document workflows - High proficiency in Microsoft Office (Word, Excel, Power Point)
- Communication & Service - Very good written and verbal communication skills in French, English and Spanish - Strong customer service orientation and problem-solving skills - Strong interpersonal and communication skills; approachable, service-minded and proactive - Ability to manage sensitive information with discretion
- Organizational Skills - Highly organized and able to manage multiple priorities with attention to detail and accuracy - Ability to prioritize tasks and manage multiple deadlines - Experience working in a fast-paced, service-oriented environment
Preferred Qualifications

📌 Human resources specialist (Ciudad de México)
🏢 Galderma
📍 Ciudad de México