Experience one of the biggest IT Service companies in the world!! Here you can transform your career!

Why join TCS? Here at TCS we believe that people make the difference, that's why we live in a culture of unlimited learning full of opportunities for improvement and mutual development. The goal is to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Service Desk Agent - Portuguese who wants to learn and transform their career.

Job Role: Service Desk Agent - Portuguese

Job location: Guadalajara

Job Mode: Onsite (work from office)

In this role you will:

You will serve as the first point of contact for end users, providing timely and effective technical support across multiple channels. You will troubleshoot and resolve issues, manage service requests, and deliver a high-quality support experience by actively listening, understanding user needs, and ensuring efficient issue resolution.

Key Skills Required:

- Provide first-level support to Portuguese-speaking customers via phone, email, chat, and ticketing tools.
- Log, prioritize, and track incidents and service requests according to requirements.
- Troubleshoot and resolve basic technical issues, escalating complex cases when necessary.
- Deliver excellent customer service through active listening, empathy, and professional communication.




- Maintain accurate documentation of customer interactions and resolutions.
- Manage multiple tasks efficiently while ensuring timely issue resolution and customer satisfaction.
- Follow established processes, policies, and knowledge base guidelines to ensure service quality.

Person Specification :

- Minimum High school Diploma
- 2 years with Good Communication in Spanish & Portuguese
- Advanced proficiency in Portuguese
- Available for full-time work

What do we offer?

TCS Benefits – Mexico:

- TCS Cares Professional Services
- Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
- Recognition for Performance
- 12 days of vacation (increase in days according to law)
- Christmas bonus
- Pantry vouchers (extra to salary - delivered on a card)
- Major medical insurance (at no cost to you, additional beneficiaries at no cost: legally married couple and 2 children under 25)
- Life Insurance
- PTU (profit sharing) (according to law)

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, to build a TCS that respects individuality. Come to be a TCSer!

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📌 Service Desk Agent - Portuguese (Centro)
🏢 Tata Consultancy Services
📍 Centro