Work Arrangement: 100% onsite at the assigned manufacturing facility.

Contract: 12-month project-based assignment.

Daily Responsibilities

PC / Mac Support and Lifecycle

PC lifecycle activities primarily supporting shop floor and engineering users, including:

PC/Mac builds and transfers for new deployments

Hardware break/fix assistance

Post imaging setup, including installation of local site applications and device configuration for end user readiness

End user data transfer support during PC/Mac refresh or replacement

Client connectivity and configuration support (network, printing, scanning)

Software Support

Resources may be requested to perform:

Operating system troubleshooting and reloading of core images (including data transfer when required)

Support for GE Vernova standard images and approved software (e.g., Windows OS, macOS, Microsoft Office, GE Vernova core applications)

Support for local site, manufacturing, and engineering applications

Desktop configuration, software installation/removal, driver updates, and virus remediation

Telephony and Mobile Device Support

Identify and resolve end user connectivity issues, including those resulting from IMAC activities

Provide basic mobile device support (e.g., GE Vernova application installation and basic troubleshooting)

Identify and resolve telephony service delivery issues (configuration and hardware), coordinating with third party providers and GE Vernova staff as approved

Printer Support

Assist with basic printer troubleshooting as directed by GE Vernova, including paper jams, toner replacement, and basic configuration

Coordinate with GE Vernova Facilities and managed print service providers

Conference Room Support

Assist GE Vernova Facilities and external vendors with conference room maintenance, including PCs, phones, and audio visual equipment

Operational Technology (OT) Support

Assist with manufacturing technology equipment, including but not limited to:

PCs connected to manufacturing equipment

Thin clients

Legacy operating systems

Barcode readers and label/barcode printers

Network Physical LAN Support





Provide “hands and eyes” support for physical tasks (e.g., reboots, physical swaps, software upgrades) under GE Vernova guidance

Non Business Hours support will be scheduled by mutual agreement

Perform basic cabling tasks, including patching and cable management

Physical Server / NAS Support

Provide “hands and eyes” support for servers and NAS during Standard Business Hours

Non Business Hours support will be scheduled by mutual agreement

Site Disaster Preparation and Recovery

Assist sites with IT infrastructure preparation for natural disasters, including data backup and equipment shutdown in accordance with GE Vernova policies

Basic Trouble shooting (camera not working, reader offline)

Checking power/network connectivity

Coordinate with security vendors or IT teams

Act as "hands and feet" onsite-not deep technical troubleshooting or engineering

Server Support

Assist with server installation, configuration, and maintenance

Assist with backup, recovery, and security procedures

Support resolution of server hardware and application issues

Detect, diagnose, and report application‑related problems

Install software releases, system upgrades, and patches

Network and Network Management Support

Perform approved network administration tasks (planned or emergency)

Assist with network installation, configuration, and maintenance

Support resolution of network hardware and performance issues

Project Management

Facilitate change‑management processes with GE Vernova

Evaluate technologies and tools and provide recommendations aligned with GE Vernova standards

Establish and document standards and procedures for management review

Maintain data, software, hardware security, and emergency procedures

Requirements





2+ years of experience providing onsite IT support, Desktop Support, or Deskside Support in a corporate or manufacturing environment.

Experience supporting Windows 10/11 and/or macOS operating systems.

Strong troubleshooting skills for hardware, software, and peripheral devices.

Experience with PC deployment, imaging, refresh, migration, and IMAC (Install, Move, Add, and Change) activities.

Experience supporting Microsoft Office and other standard business applications.

Knowledge of Active Directory for basic user account administration (password resets, account unlocks, group membership, etc.).

Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN/Wi‑Fi connectivity, and network troubleshooting.

Experience supporting printers, scanners, barcode readers, and other peripheral devices.

Ability to troubleshoot mobile devices and basic telephony issues.

Basic knowledge of Windows Server environments, NAS, and server hardware support is preferred.

Experience providing "Hands & Eyes" support for network and server teams is a plus.

Experience supporting manufacturing or operational technology (OT) environments is highly preferred.

Familiarity with ticketing systems such as ServiceNow or similar ITSM platforms.

Excellent customer service, communication, and problem-solving skills.

Ability to prioritize multiple tasks and work independently in a fast‑paced environment.

Ability to lift and move IT equipment as needed.

Willingness to work 100% onsite in a manufacturing environment.

Preferred Qualifications

Experience supporting manufacturing floor devices, such as thin clients, industrial PCs, barcode scanners, and label printers.

CompTIA A+, Network+, or Microsoft certifications are a plus.

Experience with conference room technology and audiovisual equipment.

Experience participating in IT infrastructure projects, hardware refreshes, or office moves.

We offer

Major Medical Expense Plan

Life insurance

Saving fund: 10% of your base salary

Christmas bonus averaging 30 days' pay for every year

Grocery & Restaurant vouchers

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📌 IT Support Technician II (Manufacturing) On Site (Ciudad Apodaca)
🏢 Confidential
📍 Ciudad Apodaca