Job Overview

WireCo® is the force behind the world's evolution, through deep heritage and forward thinking, we create premium ropes that inspire limitless innovation. Our global footprint includes manufacturing plants, distribution facilities and research and development centers around the world. In Mexico, we have two facilities, one in Vallejo (Mexico City) and one in Cuautitlán (Estado de México). Our brand name in Mexico is CAMESA, and the legal name of the Company is ACEROS CAMESA.

Benefits

WireCo® offers a competitive salary, incentive programs, growth opportunities and excellent benefits for employees and their families. Benefits include paid time off, paid vacation, medical, dental and vision insurance, retirement plan and more.

Job Description

The Customer Care provides foundational support to the Customer Care team by handling basic customer interactions, order entry, and administrative tasks. This role focuses on learning core processes, understanding product lines, and developing problem‑solving skills under guidance from more senior team members. This position serves as the starting point for a career path within Customer Care, building the operational knowledge and customer service expertise needed.

Customer Care Representative Behaviors

- Teamwork – welcomes an environment of inclusiveness and healthy debate that reflects our team’s strength
- Accountable – celebrates our successes, learns from failures, avoids excuses, and owns the outcomes of our efforts
- Self‑Aware – demonstrates an understanding of our strengths and needs, considering how our actions impact others
- Noble Intent – acts in the interests of others, approaching our work with integrity to ensure the best outcome
- Determined – takes initiative,



shares ideas and finds solutions to win and achieve our goals
- Transparent – promotes open and honest communication and constructive feedback for clarity and truth
- Curious – seeks knowledge and outside input to test our way of thinking, challenging the status quo

Duties & Responsibilities

- Respond to basic customer inquiries via phone and email, ensuring accurate and timely communication.
- Enter simple quotes and orders into ERP/CRM systems.
- Primarily responsible for entry level operational support and administrative tasks; escalates any complex or international case.
- Maintain up to date customer and order records.

Requirements

- Bachelor’s degree in Logistics and Transportation, International Trade, International Business, Business Administration, or a related field.
- 0–1 years of customer service experience (including internships, co‑ops, or entry level roles).
- Willingness to learn and develop professionally within Customer Care.
- Basic proficiency with Microsoft Office (Outlook, Word, Excel).
- Strong attention to detail and organizational skills.
- Excellent interpersonal and communication skills, with eagerness to work in a team environment.
- Intermediate level of spoken English.

Preferred Qualifications

- Experience with ERP Applications: JDEdwards, Oracle or SAP desirable.
- Hands‑on experience with Salesforce or other CRM systems.
- Knowledge of international trade processes and general customer management.

Additional Information

Materials and equipment used directly: Standard office equipment: computer, mouse, keyboard, telephone, multifunction photocopier.

Equal Opportunity and Eligibility

- All applicants will be considered.
- Must be legally able to work in Mexico without restrictions.
- Must be over 18 years of age.
- Equal opportunity.

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📌 Customer Care Representative (Cuautitlán)
🏢 WireCo
📍 Cuautitlán