Overview
At Pw C, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In IT systems administration at Pw C, you will work through the implementation, management, administration and advanced troubleshooting of IT solutions. You will be responsible for maintaining the seamless operation of an organisation's IT infrastructure, which includes maintaining servers, managing network configurations, and providing critical support to prevent and resolve technical issues. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Responsibilities
Provide essential technical support for cloud-based Tax applications
Analyze complex issues and propose viable solutions
Mentor junior team members to enhance their skills
Build and maintain positive client relationships
Navigate the complexities of application support in a dynamic setting
Maintain the reliability and performance of applications
Collaborate with cross-functional teams to address challenges
Uphold service delivery standards
What You Must Have
Bachelor's Degree
3 years of experience in application support
Oral and written proficiency in English required
What Sets You Apart
3 years of experience in application support




Experience with Microsoft Azure Paa S
Skilled in SQL for issue analysis
Familiarity with Kusto Query Language (KQL)
Experience with Microsoft Dev Ops and CI/CD pipelines
Scripting experience in Bash, Power Shell, Python
Understanding of ITIL processes
Experience with monitoring tools like Data Dog
Ability to manage competing priorities
Skills & Knowledge
Advanced Cloud Engineering & Architecture Support
Design and build scalable AWS infrastructure using best practices for compute, network, storage, and identity
Implement advanced VPC architectures including transit gateways, hybrid connectivity, private link integrations, and multi-account security patterns
Own environment hardening — IAM baselines, trusted access, key rotation, secrets management, OS/VM hardening
Implement and tune autoscaling, caching (Redis/Elasti Cache), load balancers, and distributed system patterns
Dev Ops Engineering & Platform Automation
Architect end-to-end CI/CD pipelines with automated tests, security scans, artifact reuse, environment promotion, and canary/blue-green deployments
Build advanced Ia C modules (Terraform/Cloud Formation) with reusable patterns, modules, and guardrails
Implement Git Ops workflows using Argo CD/Flux (if in use)
Automate cloud operations using Python, Power Shell, or Shell
Kubernetes & Container Platform Ownership
Manage EKS clusters — node groups, cluster upgrades, CNI networking, RBAC, PSP/SCC equivalents, pod security, and logging integrations




Implement traffic routing strategies — ingress, service meshes, sidecar proxies
Troubleshoot container performance: CPU throttling, OOM kills, DNS issues, scaling patterns
Observability, Reliability, and Operational Excellence
Own dashboards covering SI/SLI/SLO metrics across availability, latency, failure rate, system saturation, and error budgets
Optimize monitoring thresholds, reduce alert noise, and define actionable health checks
Lead L3 incident response, post-incident analysis, and recurring failure elimination
Conduct capacity planning and chargeback modeling based on resource growth
Security & Compliance
Integrate AWS services with enterprise security tooling (Guard Duty, Inspector, Cloud Trail, KMS, WAF)
Conduct cloud vulnerability remediations, certificate renewals, and encryption compliance
Ensure CI/CD pipelines enforce code quality, dependency scanning, and secrets management
ITSM Responsibilities (Elevated Expectations)
Own end-to-end change design, documentation, and peer reviews for major deployments
Lead RCAs and present findings to leadership
Enforce SLAs/KPIs for platform availability, deployment frequency, change success rate, and incident turnaround
Maintain and continuously enhance runbooks, architectural diagrams, and automation playbooks
Cross-Functional Collaboration
Serve as SME to Developers, Data Teams, Security, and Infrastructure
Mentor Associates on cloud engineering, pipelines, automation, and troubleshooting
Participate in roadmap planning, architecture discussions, and environment modernization
Preferred Knowledge/Skills Note: Please present as a bulleted list where each sentence starts with the same verb tense. Content here was originally formatted as a note and can be converted into a bulleted list if needed.

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🏢 PwC México
📍 Santiago de Querétaro