Overview Remote - LATAM
Your Mission: Ensure sustainable revenue growth from active clients by reducing churn through strategic and proactive management of key accounts, positioning Workana as a true business partner.
Responsibilities
Lead assigned accounts, taking full responsibility for their health, growth, and strategy
Serve as the primary point of contact for strategic clients, cultivating multi-threaded, trust-based relationships
Identify and execute opportunities for upsell, cross-sell, and referrals with a builder mindset
Maintain a clear and up-to-date view of each account’s pipeline, forecast, and contractual status
Coordinate effective solution delivery with internal teams
Generate regular reports on key metrics (booked revenue, account health, forecast, placements)
Proactively respond to client requests, anticipating needs and sharing relevant content to maintain proximity
Identify and report with integrity when an initiative is not working, promoting transparency and accountability
Organize and lead regular client reviews to align objectives, gather feedback, and detect churn risks
Deliver candidates ensuring quality and alignment in the selection process
Key metrics / KPIs
Monthly / Booked Revenue: achievement of set targets
Placements: number of candidates successfully placed
Churn Rate: reduction in client attrition
Requirements




Experience in B2 B / Enterprise account management, sales, or customer success roles
Proven track record in upselling, cross-selling, and strategic account management
Experience engaging with technical and HR stakeholders; knowledgeable in staffing & recruitment processes, IT roles, and leading candidate delivery for clients
Proficiency in English and/or Portuguese
Availability to travel and meet clients in person
Soft Skills
Strong commercial DNA: proactive, autonomous, results-oriented
People person: excellent interpersonal relationship skills
Builder mindset: ability to create processes or initiatives independently
High responsiveness and adaptability
Technical Skills (nice-to-have)
Hub Spot, Salesforce, or other CRM platforms
Linked In Sales Navigator, Apollo
Note Only candidates with experience working in staffing and recruiting firms, or who have worked directly with HR or C‑level executives, and who understand the recruitment process, will be considered.
Benefits Our company culture values agility, centers on its people, fosters teamwork, and provides room for proposing improvements and implementing changes that pave the way to success. We offer growth opportunities, additional vacation days, fully remote work based on objectives, adaptable hours, connectivity support, a laptop and keyboard, plus English classes.

📌 Account manager - strategic accounts (Xico)
🏢 Workana
📍 Xico