Milestone Technologies is seeking a Service Now Business Process Consultant to join our team remotely, contributing expertise to key client accounts. As part of this role, you'll collaborate directly with clients, devising implementation strategies and designs for relevant Service Now modules, including HRSD, ITOM, ITSM, CSM, and more. You will play a key role in enabling organizations to achieve their goals through effective Service Now platform utilization. Responsibilities
Understand client business processes and align their needs to Service Now capabilities. Lead process discovery workshops, acting as a functional lead throughout engagements. Collaborate with stakeholders to gather and document business requirements for their business use cases. Identify areas for process improvement, outlining solutions, benefits, drawbacks, and risks. Communicate business requirements, ensuring proposed solutions meet customer expectations. Develop and enhance necessary documentation such as process flow diagrams, presentations, gap analysis reports, etc. Provide training and mentorship to the client business team. Skills
Experienced with Agile/Scrum methodologies for project delivery. Demonstrated ability in defining and deploying 'to be' processes within Service Now modules. Strong expertise in requirements gathering,



process documentation, and leading workshops. Excellent communication, presentation, and facilitation skills (Visio, Word, Power Point). Ability to influence, consult, and provide thought leadership in solving business process and technical problems. Analytical skills in recommending strategies based on business priorities. Strong interpersonal skills, customer-centric attitude, and proven team player abilities. Develop project charters, plans, and provide enablement training to clients. Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. Minimum 3+ years of relevant experience in specific Service Now process areas (HRSD and ITOM preferred) with increasing responsibility levels. Proven track record of implementing Service Now modules in HRSD and/or ITOM. Knowledge of other Service Now modules such as ITSM, CSM, or Sec Ops is a plus. Certified Service Now Administrator certification. Seniority Level
Mid-Senior level Employment Type
Full-time Job Function
Consulting, Product Management, and Information Technology Industries
IT Services and IT Consulting, Software Development, and Outsourcing and Offshoring Consulting

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