Join Our Team as a Senior Operations Manager Our ecommerce company is seeking a Senior Operations Manager to lead and improve our operational systems, manage complex projects, and ensure consistent, high-quality execution across the business. Responsibilities: Oversee Daily Operations: Ensure workflows are efficient, consistent, and aligned with the company objectives. Lead Projects: Manage cross-functional projects and initiatives, overseeing timelines, tasks, and teams. Issue Resolution: Quickly resolve high-priority issues, including internal escalations and external customer problems. Collaborative Efforts: Work closely with customer support, logistics, and product teams to streamline processes. Performance Monitoring: Track KPIs and operational performance; use data to recommend improvements. e Commerce Management: Support and manage the companys Shopify infrastructure and e Commerce performance. Vendor Relations:



Act as a key point of contact for vendor relations and third-party tool management. Purchase Support: Assist buyers and sellers in finalizing purchases, including documentation and resolving issues. Continuous Improvement: Drive continuous improvement across all operational processes. Requirements: 2+ years of relevant operations and project management experience, ideally in e Commerce. Strong background in customer service operations and conflict resolution. Fluent English speaker with excellent communication skills. Proven success managing cross-functional teams and delivering on complex projects. Highly organized, resourceful, and solution-oriented. We offer: Hybrid modality based on performance Law benefits and full payroll Apply now and join this exciting project!

📌 Operations manager (Nezahualcóyotl)
🏢 Kelly Services
📍 Nezahualcóyotl