Job Description IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow‑up on customer questions, problems or malfunctions of all PC, MAC‑related, Office 365 and network issues with a goal of first contact resolution. 2+ years of experience working for a Managed Service Provider, MSP or remotely supporting multiple external clients required.
Job Profile
IT Help Desk – provide first and second level technical support through phone and email
Support Windows and MAC desktop and laptop computers
General access and connectivity issues
Desktop application issues
Basic administration of user accounts and groups
Take ownership of trouble tickets, working and tracking issues to resolution
Record detailed information into Service Desk ticketing system
Support for mobile devices such as i Phones and Android phones
Occasionally act as a liaison between Partners/Clients and NOC team in India
Candidate Profile
2+ years of experience in a Service or Help Desk inbound support center environment
Windows and Apple operating systems
Office 365 Mail and Email clients (Microsoft Outlook)
Proficient in Active Directory
Knowledge of network basics
Knowledge of VPN basics
Excellent written and verbal communication skills
Excellent customer service skills
College or Technical Institute degree in Information Technology or related discipline required




Comp TIA Network+/Security+/A+ or MS365 role‑based certifications an asset
Customer service, especially with inbound phone contact
About Flexis Flexis is a integral provider of outsourced Service Desk, NOC and SOC solutions to clients in the US and Canada. Our state‑of‑the‑art Network Operations Center is staffed 24/7/365 by technology experts who proactively monitor, troubleshoot and remediate problems on managed devices. Flexis also provides a turn‑key 24x7 SOC as a Service, delivering the technology and security expertise necessary to secure your IT environment. Our managed security service combines people, intelligence, analysis and technology to provide end‑to‑end security monitoring, threat detection and incident response.
Experience
IT Help Desk: 2 years (Required)
Office 365: 1 year (Required)
Language
English – fluent (Required)
Work Location: Remote
Job Type: Full‑time
Skills: office 365, windows operating systems, communication skills, devices, technology, microsoft outlook, vpn basics, mac, customer, apple operating system, it help desk, networking basics, customer service, mobile device support, active directory, technical support, network basics, windows, apple operating systems, mac operating system
Seniority level Associate
Employment type Full‑time
Job function Information Technology

📌 It helpdesk (Heroica Puebla de Zaragoza)
🏢 Flexis IT
📍 Heroica Puebla de Zaragoza