Customer Service Representative
We’re hiring at Güntner: Customer Service Representative
Position Objective:
The Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, in alignment with the company’s core mission. Responsibilities:
Customer data management and negotiation:
Handle relevant customer information and coordinate negotiations to ensure effective agreements and strong business relationships.
Order tracking with internal departments:
Provide timely follow-up on orders, coordinating with various departments to ensure on-time and accurate fulfillment.
Operational issue resolution:
Identify, manage, and resolve issues related to orders, deliveries,



or internal processes to ensure customer satisfaction.
Sales team support:
Offer direct assistance and operational support to the commercial team, providing tools, information, and solutions to enhance performance.
Requirements:
Education:
Completed Bachelor’s or Engineering degree (LNI, LRI, IIA, or related field)
Experience:
Minimum of 3 years in Customer Service
Language:
Advanced conversational English is essential
Technical skills:
Intermediate SAP and proficiency in Microsoft Office Suite
Key Skills:
Leadership
Strong communication skills
Negotiation
Teamwork
Effective communication

📌 Customer service (Ciudad Apodaca)
🏢 Güntner
📍 Ciudad Apodaca