Job Profile Call Center Service

Position Objective
Provide highquality telephone support to customers by offering timely solutions to their requests, questions, and service reports, ensuring an exceptional customer experience and compliance with the performance indicators established by the company.
Requirements
High school diploma required Bachelors degree in progress or completed is preferred.
12 years of experience in customer service, call center, or aftersales service.
Excellent verbal and written communication skills.
B2C1 level of English proficiency.
Basic to intermediate knowledge of Microsoft Office.
Ability to quickly learn and use CRM systems or customer service platforms preferred.
Schedule flexibility.
Must reside in Torreón, Coahuila.
Knowledge
Customer service and support.
Handling inbound and outbound calls.
Followup on customer requests and inquiries.
Data entry and information management.
Service performance indicators AHT, Service Level, Quality, FCR.
Communication and conflict resolution techniques.
Main Responsibilities
Handle customer calls, emails, and chats.




Resolve customer questions, complaints, and requests efficiently.
Record and update information in the corresponding system.
Follow up on customer cases until resolution.
Escalate issues to the appropriate departments when necessary.
Meet productivity and quality performance indicators.
Keep customer databases and records up to date.
Identify opportunities for improvement in customer service processes.
Benefits
Welcome Bonus MXN 1,500 during the first month.
Retention Bonus MXN 2,800.
Statutory benefits from the first day of employment.
Social Security coverage from the first day of employment.
Career growth and development opportunities within the company.
Bolsa de trabajo México ofrecemos puesto de Call Center Bilingue para el sector de CallCenter Telemercadeo en la empresa Human Staff de Torreón. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Call Center Bilingue (Torreón)
🏢 Human Staff
📍 Torreón