We are seeking a highly organized Property Onboarding & Operations Coordinator to oversee the successful transition of new properties from signed management agreement through operational readiness while providing ongoing administrative support to the Property Management team.
This role serves as the central coordinator between property owners, Property Managers, residents, insurance providers, HOAs, and internal departments to ensure every property is onboarded accurately, efficiently, and with exceptional client service. In addition to managing the onboarding process, this position supports lease administration, resident communications, operational reporting, and process improvement initiatives.

The adecuado candidate is detail-oriented, proactive, process-driven, and comfortable managing multiple priorities in a fast-paced property management environment.

Property & Client Onboarding
Manage the complete onboarding process for newly acquired properties from signed management agreement through operational handoff.
Property-specific documentation
Maintain accurate digital records within AppFolio, OneDrive, and internal systems.
Prepare and distribute internal onboarding announcements containing property details, owner information, occupancy status, and supporting documentation.

Property Research & Due Diligence
Coordinate directly with HOA management companies and community association managers to obtain required information.
Research and document utility providers for every property.
Maintain permanent property records for future operational reference.
Verify all required property information prior to operational handoff.

Insurance & Compliance Coordination
Coordinate property insurance verification with owners and insurance agents.
Review insurance declaration pages to ensure compliance with company requirements, including:




Schedule and track required Four-Point Inspections and other compliance-related inspections.

Property Transition Coordination
Manage all activities between contract execution and property activation.
Coordinate occupied property transitions by obtaining:
Existing lease agreements
Ensure Property Managers receive complete onboarding packages prior to kickoff meetings.
Resident & Lease Administration
Maintain organized lease files and resident records.
Monitor lease expiration dates and renewal timelines.
Prepare lease renewal agreements and update lease information in AppFolio.
Coordinate lease renewal and non-renewal communications.
Track renewal performance and maintain compliance with company procedures.

Property Management Operations Support
Maintain accurate property, owner, and resident records across company systems.
Prepare operational reports for Property Managers and leadership.
Assist Property Managers by taking ownership of recurring administrative and process-driven tasks.
Contribute to creating a positive experience for property owners, residents, and internal teams.

2+ years of experience in Property Management, Assistant Property Management, Property Administration, or Property Onboarding.
~ Experience using AppFolio or another property management software.
~ Experience managing multiple projects while meeting deadlines.
~ Strong document management and organizational skills.
~ Strong proficiency with Microsoft Office and Google Workspace.

Experience coordinating property onboarding or new client implementations.
Knowledge of residential leasing processes and lease administration.
Experience supporting remote property management teams.

Full-time, 40 hours per week
BetterWho is proud to partner with PM University (PMU) to support ongoing learning in the Property Management industry.

📌 Remote - Property Onboarding & Operations Coordinator (Ciudad de México)
🏢 RTM Connect by BetterWho
📍 Ciudad de México