Why Compucom
Compucom Systems, Inc. provides endto end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customercentric, hardworking, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It
Position Overview
The Service Desk Tech I coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees and clients with technical problems and information technology issues involving desktops, laptops or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customers to appropriate technical personnel. Provides case status updates to management and endusers. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support. Responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology.
ESSENTIAL DUTIES RESPONSIBILITIES
Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution Compliance to Quality Assurance evaluation Calls, chats, email, selfservice interactions and Tickets.
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM mobile device management.
Contact Handling calls, chats and emails. Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction.
Proper Documentation of tickets
Escalate complex tickets and ensure closure follow up
Monitoring and following up on tickets in the ITSM platform
Develops, documents,



and implements standard operating procedures and customer service guidelines relating to remote IT support.
Performs account management and maintenance for various applications and systems e.g., creates or modifies user accounts and permissions, and performs password resets.
Education Experience Requirements
Minimum level of education or education experience Associates Degree or equivalent work experience
Minimum years of work experience 1 year in Service Desk
Knowledge Requirements
Written and oral English and French
SME for Account training
Access Management Proficiency
Process improver, game changer, proactive demonstrated through stretch projects based on ITIL, A, and other methodologies
Networking, basic connection, WiFi, VPN, LAN, hotspot troubleshooting
Telecom VOIP basic understanding
Basic knowledge of Access Management active directory, power shell, jump server
Basic PC hardware knowledge
Ability to type while in involved in a conversation, at least 30 WPM
Solid analytical cognitive skills to troubleshoot complex and technical problems
MS Office
MS Outlook
VPN
Citrix
We Offer
Gross monthly salary of MXN 12,000 paid through payroll
Salary increase to MXN 14,000 after the first 3 months
Monthly french bonus of MXN 5,400
Direct employment with CompuCom
5day work week
Hybrid work model if you live in or around Mexico City CDMX
Benefits Above the Legal Requirements
Life Insurance
Major Medical Insurance




Dental Insurance
30 days of Christmas Bonus Aguinaldo
MXN 1,200 in Grocery Vouchers per month
MXN 2,500 in Restaurant Vouchers per month
10 Savings Fund
9 Paid Time Off PTO days per year, in accordance with current company policies
You Are a Great Fit for This Position If You
Have advanced English proficiency B2 C1
Have advanced French proficiency C1
Have schedule flexibility
Have at least 1 year of experience in Technical Support or Customer Service within the last 2 years call center experience required
If you are interested, please send your resume in English
Equal Employment Opportunity
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characterisic protected by law.
OnCamera Video Interview Notice
Candidates selected to interview must participate in live, oncamera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required oncamera interviews may result in removal from further consideration for employment.
Bolsa de trabajo México ofrecemos puesto de Soporte Técnico Trilinge Frances Ingles para el sector de Informatica Telecomunicaciones en la empresa CompuCom de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Soporte Técnico Trilinge Frances Ingles (Benito Juárez)
🏢 Compucom
📍 Benito Juárez