Job Description

In this role, you will conduct various basic call types (some using a dialer) to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has set guidelines with high productivity, performance, and quality requirements.
Job Responsibilities:
Conduct phone surveys and collect data
Provide exceptional customer service
Maintain confidentiality of information
Meet performance and quality standards
Troubleshoot basic technical issues

Qualifications

High school diploma or equivalent work experience.
Fluency in both English and Spanish (written and verbal) is essential.
No experience required

What you can expect:
Gross Base Salary: 16,200 MXN monthly
This role follows a Hybrid Model, requiring 3 days working from the office and 2 days working remotely. Exact shift details will be discussed during the interview process.
Workplace Computer Equipment
12 days of vacation after the first year
Life Insurance
Major Medical Expense Insurance
9% Food Stamps
13% Savings Fund
50% Vacation Bonus

Additional Information





Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @ nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law.
At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.

📌 Panel Relations Coordinator I (Guadalajara)
🏢 The Nielsen
📍 Guadalajara