Job Description

The role of the Customer Success manager is focused on 3 areas:
Onboarding: Onboard new customers and work with sales to close the pilots where you will act as a subject matter expert
Account management: where you will get your portfolio of customers to develop and maintain
First-line support: Provide product feedback from our customers to the product team and help as
You spend time on the following activities:
Lead onboarding sessions where you customize the Asset Platform to meet the needs of your client and solve their pains
End-user session where you show how to use the tool
Make sure the clients get fully ramped and engage the right stakeholders and help sell the Asset Platform internally
Host quarterly account status calls with clients to help prevent churn
Provide client input and feature requests to the product team
All efforts are done inbound (via the phone, emails, or video conference) and not in the field

Qualifications

The following are hard requirements for the right candidate:
Has a problem-solving mindset
Likes to talk to clients and listens proactively to understand the client’s pains and points of view
Fluent in English (business)
Is proactive
Have a basic business understanding




Self-motivated and able to thrive in a results-driven environment
Previous experience in sales, customer support, and communication is an advantage but not a requirement
The following are a big plus:
Any experience from similar roles within SaaS CS
Experience in HubSpot or similar CRM systems
Good grades in school

Additional Information

In addition to a competitive salary, the right candidate will:
Be part of a growing Customer Success team
Play a key role in the growth of our business in North America
Opportunity to rapidly grow to more senior roles within Customer Success
Be a part of an ambitious international company (we have more than 10 nationalities across 45 people
The job will be remote. If you are based in Mexico City or Guadalajara you will be able to meet colleagues physically on a monthly basis
You will report directly to one of the co-founders, located in Copenhagen, Denmark
We are currently looking for candidate(s) to start as soon as possible.
Salary
The compensation will consist of a fixed salary without a variable component. Further details will be shared in the interview

📌 Customer Success Manager (Guadalajara)
🏢 Slidehub
📍 Guadalajara