Customer Support Specialist II 4x4 Night Shift at Uber Freight.About the roleIn this role, you will be stationed at our Monterrey Center of Excellence, where your primary responsibility will be to oversee shipment data, manage scheduling, and address delivery exceptions for our North American operations.
You will collaborate with a team of 10 to 20 professionals dedicated to delivering exceptional service to both our carriers and customers.Key factsLocation: Monterrey, NL *****, Mexico Engagement: Full-time, onsite, 4x4 night shift (9:00 p.m. to 7:00 a.m.)What you'll doUtilize available data to make strategic decisions that facilitate effective issue resolution.Proactively reach out to carriers and facilities to accelerate the resolution of escalated matters.Foster and maintain professional relationships by addressing concerns from carriers and customers with a high degree of empathy.Provide consistent updates to relevant stakeholders to ensure that problems are resolved in a timely manner.Assess the urgency of various tasks to effectively manage your daily workload and prioritize accordingly.Offer constructive feedback and suggestions aimed at enhancing our internal systems and operational processes.Demonstrate flexibility and adaptability in a dynamic team environment, responding to changes as needed.Collaborate with team members to share insights and strategies that improve overall service quality.Participate in training sessions and workshops to continuously improve your skills and knowledge relevant to the role.Document interactions and resolutions in our systems to maintain accurate records and facilitate future reference.Engage in problem-solving discussions with team members to develop innovative solutions to recurring issues.RequirementsAdvanced English language skills, both spoken and written, are essential for this role.A minimum of 2 years of experience in customer interaction,



or a bachelor's degree combined with at least 1 year of customer-facing experience.Willingness to work a 4x4 night shift schedule, which includes 4 consecutive nights of work followed by 4 nights off.Availability to work during Mexican holidays while also accommodating U.S. holiday schedules.Strong communication skills and the ability to convey information clearly and effectively.A customer-centric mindset, with a focus on delivering high-quality service and support.Nice to haveExperience in the logistics or transportation industry, which could provide valuable context for the role.Familiarity with customer support software and tools that enhance operational efficiency.Bilingual abilities, particularly in Spanish, to better serve a diverse customer base.Previous experience in a fast-paced, high-volume customer support environment.Knowledge of shipment tracking systems and logistics management.Skills & toolsProficient in data analysis and interpretation to drive decision-making processes.Strong organizational skills to manage multiple tasks and priorities effectively.Excellent interpersonal skills, enabling you to build rapport with carriers and customers alike.Familiarity with CRM systems and other relevant software tools that support customer service operations.Ability to work collaboratively within a team, contributing to a positive work environment.Practical notesJob Reference: #****Please note that this position does not offer immigration sponsorship or transfer opportunities.This role is compensated with a salary, reflecting the responsibilities and expectations of the position.Uber Freight is committed to fostering an inclusive workplace and is an Equal Opportunity/Affirmative Action employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.This opportunity is adecuado for individuals who thrive in a collaborative environment and are passionate about providing exceptional customer service.
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📌 Customer Support Specialist Ii 4Night Shift (Monterrey)
🏢 Uber Freight
📍 Monterrey