**Job description**
We're looking for an IT Helpdesk Support Representative with a strong technical support background, attention to detail, excellent communication skills, follow through, and someone willing to learn and work as a collective team member and individually.
**Activity Description**:
- Effectively communicate in English with our global engineering teams and our B2B partners/customers
- The ability to multi-task and prioritize duties
- Responding to IT issues; hardware maintenance, software, networking, etc.
- Installing and configuring signage hardware, software, systems and, network
- Assisting with systems backups and recovery and file maintenance operations
- Monitoring and maintaining signage CMS system and networks
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology and systems for potential implementation
- Providing technical support across the organization (this may be in person or over the phone)
- Training staff members on new systems, software, and technology
- Creating and maintaining documentation and procedures for IT processes
- Troubleshooting system and network problems, diagnosing and solving hardware or software faults
- Quickly learn our CMS and ticket system to provide knowledgeable and accurate responses.
**Requirements**:
- BS/BA in Computer Science/Engineering or equivalent
- Experience in working as an IT desk technician or in a similar customer support role
- Increase your knowledge through certifications.
- Experience designing, implementing, testing, and consuming REST APIs.
- AWS knowledgeable




- Understanding on various software development tools, software process, and environments
- Minimum two years of relevant experience in a help desk/IT support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Certifications such as AWS Advanced Networking or Solutions Architect, Network + / Cisco Certified Network Associate required or equivalent
- Analytical skills and active listening skills to decipher customer issues
**In-Office**
- With Hybrid availability
**Position Type**:
- Full-time, Indefinite
- Weekdays, nights and weekend shifts.
(24/7 Support)
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Incentivos:
- Caja de ahorro
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Opción a contrato indefinido
- Seguro de gastos médicos
- Protegido de gastos médicos mayores
- Seguro de vida
- Servicio de comedor con descuento
- Vales de despensa
Pregunta(s) de postulación:
- Reply as if you were replying to your customer and be creative.
I had an issue with my content not deploying last night and last month's promotion is still showing.
This is the second time in the last three months, and I still do not have an answer to the root cause from last time.
I look forward to your prompt and adequate response.
ATTN: Very Angry Customer
- If a customer makes a new report request that you know we can provide, do you commit to their request and if so, why!
Please describe your reasoning.
Experiência:
- Atención al cliente: 3 años (Deseable)
Idioma:
- English 90% (Deseable)
Lugar de trabajo: Empleo presencial

📌 It Helpdesk Representative (Tijuana)
🏢 Samsung Electronics Digital Appliances Mexico SA de
📍 Tijuana