Andersen is hiring a **Customer Success Specialist** for a project driving customer onboarding, product adoption, and long-term success on a cloud-based data platform.
**The customer**is a technology company developing a cloud-based data platform for a specialized business domain.
Its solution aggregates, validates, and analyzes large volumes of market information, providing customers with data-driven insights, reporting, benchmarking, and analytics to support operational, strategic, and investment decision-making.
**The project** is focused on supporting customer onboarding, product adoption, and long-term platform success.
It includes guiding users through the solution, building strong customer relationships, resolving questions, and helping clients maximize the value of the platform.
**Responsibilities**:
- Leading the onboarding process for new customers, ensuring a smooth and successful implementation.
- Guiding clients through the platform, demonstrating features, workflows, and best practices.
- Building and maintaining strong, long-term relationships with customers through regular communication.
- Understanding customers' business goals and recommend workflows and platform features that help them achieve success.
- Driving user adoption by encouraging customers to leverage the full capabilities of the platform.
- Identifying opportunities to improve customer experience and increase product engagement.
- Gathering customer feedback and communicating feature requests and product improvement ideas to internal teams.
- Collaborating closely with Product, Engineering, and Sales teams to ensure customer needs are addressed.
- Monitoring customer health, proactively identify potential issues, and work to resolve them before they impact customer satisfaction.
**Must-haves**:
- Customers are successfully onboarded and become active users of the platform for 3+ years.
- High customer satisfaction and strong long-term relationships.




- Increased adoption of key platform features and workflows.
- Proactive identification of customer needs and opportunities for product usage expansion.
- Valuable customer feedback that contributes to continuous product improvement.
- Level of English - from Advaneced and above.
**Nice-to-haves**:
- Experience onboarding customers for SaaS or enterprise software products.
- Experience conducting customer training sessions or webinars.
- Familiarity with CRM platforms and customer success tools.
- Experience working with cross-functional product and engineering teams.
**Reasons why this job would be interesting to you**:
- Andersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc.
This project is just your beginning here - working with us means reliability and prospects.
- We have been strengthening our expertise since ****.
During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts.
- We welcome specialists from every part of the world.
- Salaries at Andersen are pegged to the USD, and our employees are provided with a benefit package and an extensive set of bonuses.
- We give our employees an opportunity to attend and participate in the company's BA meetups, as well as offer a compensation program for international professional certificates.
- There are many different ways to grow and develop at our company.
You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded.
- You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow.
- Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more.
Join us!
**Job Types**: Full-time, Permanent
Work Location: Remote

📌 Customer Success Specialist (México)
🏢 Andersen
📍 México