Understanding of lead management, opportunity pipelines, marketing segmentation, campaigns, and customer journeys.
- Knowledge of workflow automation and data integration concepts.
- Proficiency configuring D365 forms, fields, views, dashboards, charts, and business rules.
- Ability to build and troubleshoot workflows and Power Automate flows.
- Strong problem-solving and analytical abilities for diagnosing system issues.
- Skill in gathering requirements and translating them into effective CRM configurations.
- Effective communication skills for supporting users with diverse technical backgrounds.
- Ability to work comfortably at both user-support and system-administrator levels.
- Ability to manage multiple tasks and prioritize in a fast-paced operational environment.
- Ability to collaborate across sales, marketing, and IT teams.
- Ability to work independently with mínimal supervision while maintaining high quality.

📌 Crm Customer Engagement Specialist (Monterrey)
🏢 Your IT Pros
📍 Monterrey