Work Arrangement: 100% onsite at the assigned manufacturing facility.

Contract: 12-month project-based assignment.

Daily Responsibilities

- PC / Mac Support and Lifecycle
- PC lifecycle activities primarily supporting shop floor and engineering users, including:
- PC/Mac builds and transfers for new deployments
- Hardware break/fix assistance
- Post imaging setup, including installation of local site applications and device configuration for end user readiness
- End user data transfer support during PC/Mac refresh or replacement
- Client connectivity and configuration support (network, printing, scanning)

- Software Support

- Resources may be requested to perform:
- Operating system troubleshooting and reloading of core images (including data transfer when required)
- Support for GE Vernova standard images and approved software (e.g., Windows OS, macOS, Microsoft Office, GE Vernova core applications)
- Support for local site, manufacturing, and engineering applications
- Desktop configuration, software installation/removal, driver updates, and virus remediation

- Telephony and Mobile Device Support

- Identify and resolve end user connectivity issues, including those resulting from IMAC activities
- Provide basic mobile device support (e.g., GE Vernova application installation and basic troubleshooting)
- Identify and resolve telephony service delivery issues (configuration and hardware), coordinating with third party providers and GE Vernova staff as approved

- Printer Support

- Assist with basic printer troubleshooting as directed by GE Vernova, including paper jams, toner replacement, and basic configuration
- Coordinate with GE Vernova Facilities and managed print service providers

- Conference Room Support

- Assist GE Vernova Facilities and external vendors with conference room maintenance, including PCs, phones, and audio visual equipment

- Operational Technology (OT) Support

- Assist with manufacturing technology equipment, including but not limited to:
- PCs connected to manufacturing equipment
- Thin clients
- Legacy operating systems
- Barcode readers and label/barcode printers

- Network Physical LAN Support





- Provide “hands and eyes” support for physical tasks (e.g., reboots, physical swaps, software upgrades) under GE Vernova guidance
- Non Business Hours support will be scheduled by mutual agreement
- Perform basic cabling tasks, including patching and cable management

- Physical Server / NAS Support

- Provide “hands and eyes” support for servers and NAS during Standard Business Hours
- Non Business Hours support will be scheduled by mutual agreement

- Site Disaster Preparation and Recovery

- Assist sites with IT infrastructure preparation for natural disasters, including data backup and equipment shutdown in accordance with GE Vernova policies
- Basic Trouble shooting (camera not working, reader offline)
- Checking power/network connectivity
- Coordinate with security vendors or IT teams
- Act as "hands and feet" onsite-not deep technical troubleshooting or engineering

- Server Support

- Assist with server installation, configuration, and maintenance
- Assist with backup, recovery, and security procedures
- Support resolution of server hardware and application issues
- Detect, diagnose, and report application‑related problems
- Install software releases, system upgrades, and patches

- Network and Network Management Support

- Perform approved network administration tasks (planned or emergency)
- Assist with network installation, configuration, and maintenance
- Support resolution of network hardware and performance issues

- Project Management

- Facilitate change‑management processes with GE Vernova
- Evaluate technologies and tools and provide recommendations aligned with GE Vernova standards
- Establish and document standards and procedures for management review
- Maintain data, software, hardware security, and emergency procedures

Requirements





- 2+ years of experience providing onsite IT support, Desktop Support, or Deskside Support in a corporate or manufacturing environment.
- Experience supporting Windows 10/11 and/or macOS operating systems.
- Strong troubleshooting skills for hardware, software, and peripheral devices.
- Experience with PC deployment, imaging, refresh, migration, and IMAC (Install, Move, Add, and Change) activities.
- Experience supporting Microsoft Office and other standard business applications.
- Knowledge of Active Directory for basic user account administration (password resets, account unlocks, group membership, etc.).
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN/Wi‑Fi connectivity, and network troubleshooting.
- Experience supporting printers, scanners, barcode readers, and other peripheral devices.
- Ability to troubleshoot mobile devices and basic telephony issues.
- Basic knowledge of Windows Server environments, NAS, and server hardware support is preferred.
- Experience providing "Hands & Eyes" support for network and server teams is a plus.
- Experience supporting manufacturing or operational technology (OT) environments is highly preferred.
- Familiarity with ticketing systems such as ServiceNow or similar ITSM platforms.
- Excellent customer service, communication, and problem-solving skills.
- Ability to prioritize multiple tasks and work independently in a fast‑paced environment.
- Ability to lift and move IT equipment as needed.
- Willingness to work 100% onsite in a manufacturing environment.

Preferred Qualifications

- Experience supporting manufacturing floor devices, such as thin clients, industrial PCs, barcode scanners, and label printers.
- CompTIA A+, Network+, or Microsoft certifications are a plus.
- Experience with conference room technology and audiovisual equipment.
- Experience participating in IT infrastructure projects, hardware refreshes, or office moves.

We offer

- Major Medical Expense Plan
- Life insurance
- Saving fund: 10% of your base salary
- Christmas bonus averaging 30 days' pay for every year
- Grocery & Restaurant vouchers

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📌 IT Support Technician II (Manufacturing) On Site (Ciudad Apodaca)
🏢 Confidential
📍 Ciudad Apodaca