**What would you do**:
Provide technical support and resolve incidents reported by our clients in Mexico and the US.
Follow up on tickets assigned through Zendesk (ticketing system).
Support focused on "first call" resolution (preferably).
Escalate incidents quickly and efficiently according to SLAs.
Create Active Directory accounts.
Support with virtual machines hosted on Horizon.
Provide proactive maintenance on clients' workstations as instructed.
**Requirements**:
Previous experience in a similar position
Management of Active Directory
Administration of File Servers
Basic knowledge of Virtual Machines (Thin clients)
Licensing Adobe, Office365, etc.
Basic firewall management
Management of Office 365 / Exchange server
Basic knowledge of Telephony




Knowledge of tools to detect problems with workstations
Basic knowledge of anti-spam
Basic knowledge in Virtualization (VMware / HyperV)
Handling of TCP/IP and PCoIP protocols
Basic knowledge in Terminal Server management (RDS Servers)
Knowledge of ticket systems SLAs
Management of Print Servers
Knowledge in 2FA
Basic knowledge of group policy management
Familiarity with Google Workspace
**Needed**:
Customer Service knowledge
English: B2
Work Location: In person
Pay: $18,****** - $23,****** per month
Work Location: In person

📌 Tier 1 It Support (Baja California)
🏢 Enteracloud Mx
📍 Baja California