Position Summary

We are seeking highly motivated, goal-oriented, problem-solvers to join our Loan Servicing Team.

Our Loan Servicing Agents make outbound calls to collect past due accounts for loans from 10-150 days past due and maintenance fee past due accounts.

In our fast-paced, exciting environment, your day will consist of various inbound/outbound call scenarios ranging from assisting with payments, adding cards on autopay, and negotiating the best payment arrangements for our members.

Agents are required to collect 10 payments a day and make a minimum of 200 outbound calls a day.

The right candidate for this position matches the quality of our resorts – 5 diamonds!
Pay InformationØ Loan Servicing Agent (Bilingual Spanish & English) - $20,000 - $23,000 Pesos monthly + monthly bonus which can range from $2,000-$13,000 pesos.

Agents will be scheduled for 40 hours per week divided into 5 days.Ø Attendance BonusØ Savings FundØ Life InsuranceØ Food VoucherØ At Law Benefits

Career Progression Opportunities.Ø Team leads positions: On average, new employees will be able to progress within 6-9 months.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Handle inbound and outbound calls with loan servicing requests and perform all other Club Services functions

Provide World Class Service on all calls by using Resort

Com Call Quality model

Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership

Educate members on all amnesty options

Maintain a working knowledge of all resorts, company policies, procedures, products, and services

Meet or exceed daily, weekly, and monthly collections goal

Willingness to work flexible schedules that varies according to business needs





Adhere to assigned shift schedule and break and lunch schedules

Attend and complete all required and compliance training

Perform other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment

The work for this position is conducted in an office environment.

The noise level in this environment is usually high.

Travel may be required to receive training, attend meetings and develop relationships with other professionals.

Evenings and weekend work may be required based upon the workload.

Required Education and Experience

Bilingual (English – Spanish)High school diploma (or High School Equivalence Certificate)Excellent organizational, multi-tasking and prioritizing skills

Ability to work under pressure (High Sales Environment/Strong Customer Service)Proper phone etiquette

Problem Solving Skills

Outstanding Customer Service Skills

Data Entry Experience

Able to Build Relationships

Customer Focus

Tipo de puesto: Tiempo completo

Sueldo: $20,000.00 - $23,000.00 al mes

Incentivos: Bebidas gratis

Caja de ahorro

Vales de despensa

Pago complementario: Bono de asistencia

Bono mensual

Tipo de jornada: Turno de 8 horas

Turno mixto

Idioma: Inglés (Obligatorio)Lugar de trabajo: Empleo presencial

Required Education and Experience

Bilingual (English – Spanish)High school diploma (or High School Equivalence Certificate)Excellent organizational, multi-tasking and prioritizing skills

Ability to work under pressure (High Sales Environment/Strong Customer Service)Proper phone etiquette

Problem Solving Skills

Outstanding Customer Service Skills

Data Entry Experience

Able to Build Relationships

Customer Focus
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📌 Loan Servicing Agent Mexico (México)
🏢 Resortcom International Mexico
📍 México