Senior CRM Configuration Lead (Veeva/Salesforce – Life Sciences)

Location: Remote (EST time)

Duration: Long term

Overvi

ew The Senior Configuration Specialist is responsible for the design, configuration, and optimization of regulated life sciences platforms (e.g., Veeva CRM/Vault, Salesforce Health Cloud, Compliance Wire, Agile Loft). This role supports commercial, medical, and regulatory operations, ensuring systems are aligned with business processes and compliant with GxP and industry standard

s.
Key Responsibilit

- ies Lead system configuration and enhancements across platforms such as Veeva CRM/Vault, Salesforce, Compliance Wire, and AgileL
- oft Translate business requirements into scalable configuration solutions supporti ng commercial, field medical, MLR review, QA, and patient services workfl
- ows Configure objects, workflows, validation rules, security models, and integrations within regulated environme
- nts Partner with business stakeholders (Commercial Ops, Medical Affairs, Marketing, QA, Regulatory) to drive process improvements and system optimizat
- ion Ensure compliance wi th GxP, 21 CFR Part 11, and data governance standa
- rds Suppo rt release management, deployments, and environment coordinat ion across dev/test/p
- rod Perform impact assessments and root cause analysis for production issues and system chan
- ges Collaborate with data, integration, and analytics teams (Snowflake, Databricks, Power BI) for downstream report
- ing Develop and maintain configuration documentation, SOPs, and validation deliverables (IQ/OQ suppo
- rt)Mentor junior resources and contribute to best practices within managed services delivery mod

els
Required Qualificat





- ions6+ years of experience in life sciences systems configuration or CRM/platform administra
- tion Hands-on expertise w ith Salesforce and/or Veeva (CRM, Vault, Promo Mats, Med Co
- mms)Experience support ing regulated environments (GxP, validation, audit readin
- ess)Strong knowledge of configuration best practices (no/low-c ode) vs. customiza
- tion Experience w ith MLR processes and workflows, commercial operations, or patient services sys
- tems Familiarity w ith integration patterns (APIs, middlew are) and data f
- lows Proven ability to work in onshore/nearshore delivery models and client-facing environm

ents
Preferred Qualifica

- tions Salesforce certifications (Admin, Advanced Admin, Platform App Builder) or Veeva certifica
- tions Experience with Compliance Wire, Agile Loft, or similar QA/training plat
- forms Exposur e to data platforms (Snowflake, Databricks) and reporting tools (Power BI, Tab
- leau)Knowledg e of Agile/Scrum delivery models and Dev Ops
- tools Prior experience in a consulting or managed serv ices

role
Key

- Skills Platform configuration & administ
- ration Understanding of the different stakeholders in a life science organization, and the ability to communicate with each in c
- ontext Requirements translation & solution
- design Regulatory compliance (GxP, 21 CFR Pa
- rt 11)Stakeholder enga
- gement Release & change mana
- gement Issue troubleshooting & root cause an

alysis
Wor

- k Model Onshore/Nearshore d elivery with close alignment to US-based stake
- holders Participation in overlapping time zones (EST/CST pre
- ferred)Hybrid or remote depending on client eng

agement

📌 CRM Configuration (Veeva/Salesforce - Life Sciences) (México)
🏢 InfiCare Staffing
📍 México