**Why Join ContactPoint360?
**
At ContactPoint360, we think differently.
We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life.
Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences.
Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
**_
Tier 1 specialists work collaboratively with the Sup leadership to resolve issues in a timely manner.
They are expected to be capable of reviewing and understanding the status of an order quickly to educate the patient in response to their inquiry.
**Position Requirements**
- Minimum 1 year of customer support experience (call center experience is preferred).
- Strong phone presence with exemplary customer service skills
- Strong written communication skills, with attention to detail
- Capable of quickly searching knowledgebase to locate answers
- Familiar with following complex processes, and navigating multiple software systems during their workday
- Must have a good understanding of computers, hardware, networks, etc.
- Adaptable to swift changes
- Open to giving and receiving feedback graciously and professionally
**We are located at Ave.
José Vasconcelos 130, Santa Engracia, ***** San Pedro Garza García, N.L. Mexico**
What we offer




- Great base monthly Salary $18,500 + performance bonus
- ** Law Benefits**:
- ** Life Insurance**:
- ** Pantry Vouchers**
**At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences.
** As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 integral locations, we combine cutting-edge technology with innovative strategies to help our clients succeed.
Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment.
We're not just a service provider—we're a partner in driving real
results.
**ContactPoint360 is where innovation, execution, and customer obsession meet.
**
We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people.
We invest in our people and develop them into future leaders.
Did you know 50% of ContactPoint360's leaders were promoted from within?
Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.
**Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.
**
**Our Purpose**:
Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients' customers into loyal advocates for life.

📌 Patient Support Tier 1 Specialist (Monterrey)
🏢 ContactPoint360
📍 Monterrey