Manager, Accounts Receivable & Collections (Xico)

Manager, Accounts Receivable & Collections (Xico)

07 ago
|
Infoblox
|
Xico

07 ago

Infoblox

Xico

At Infoblox, every breakthrough begins with a bold "what if."What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?
We invite you to step into the next exciting chapter of your career journey.
Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference.
Our cloud‐first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further.
Join us and discover how far your bold "what if" can take the world, your community, and your career.How we empower our people is extraordinary: we're recognized as a Glassdoor Best Place to Work ****, Great Place to Work‐Certified in five countries, and honored by Cigna as a Healthy Workforce honors for three consecutive years; and what we build is world class: named CybersecAsia's Best in Critical Infrastructure ****— clear evidence that when first‐class technology meets empowered talent, remarkable careers take shape.
So, what if the next big idea, and the next great career story, comes from you?
Become the force that turns every "what if" into "what's next."In a world where you can be anything, Be Infoblox.Manager, Accounts Receivable & CollectionsWe are looking for a Manager, Accounts Receivable & Collections to join our Treasury team, reporting to the Senior Manager, Treasury.
In this role, you will lead the day‐to‐day Accounts Receivable function, including Collections, Cash Application, and customer account management, with a clear focus on improving cash flow, reducing past‐due balances, and minimizing financial risk.You will partner closely with Credit, Sales, Channels, Order Management, Finance, Tax, and Legal to resolve payment issues, support revenue execution, and strengthen controls across the Quote‐to‐Cash process.
You will also be responsible for driving collection results, improving forecast accuracy, and supporting quarter‐end and year‐end objectives.This role requires a hands‐on leader who can balance operational execution, team leadership, and cross‐functional collaboration.
You will use data and business insight to guide collection strategy, assess customer payment trends, manage credit exposure, and identify opportunities to improve efficiency through automation, analytics, and AI‐enabled solutions.Be a Contributor — What You'll DoTeam Leadership & Operational ExcellenceLead and develop a high‐performing Accounts Receivable team responsible for Collections, Cash Applications, and AR operational activitiesEstablish clear performance expectations, accountability, and operating rhythms across the teamCoach analysts on collection strategy, customer engagement, issue resolution, stakeholder communication, and risk managementEnsure timely execution of collection activities, cash application processes, reconciliations, reporting, and month‐end close supportCollections & Customer ManagementDrive proactive collection efforts to maximize cash flow while maintaining strong customer relationshipsReview aging, delinquent accounts, customer disputes, payment delays, and collection strategiesProvide guidance on complex collection matters, escalations, and customer negotiationsMonitor customer payment behavior and identify risks that could impact collections,



revenue recognition, or order processingBusiness Partnership & Credit Risk SupportCollaborate with Credit, Sales, Channels, Finance, Order Management, and customer‐facing teams to balance revenue objectives with risk managementSupport proactive management of customers with significant pipeline opportunities, increasing exposure, past‐due balances, or unfavorable payment trendsRecommend exposure management strategies, payment plans, collection actions, and credit limit reviews based on portfolio analysisParticipate in pipeline reviews and business discussions to help prevent order delays and support revenue realizationForecasting, Reporting & AnalyticsOwn collections forecasting and provide actionable insights on cash flow expectations, collection risks, and portfolio trendsAnalyze account behavior, payment performance, customer commitments, and qualitative observations to improve forecasting accuracyDevelop and present executive‐ready reporting, dashboards, risk assessments, and recommendationsPrepare AR Flux Analysis and support business reviews with Treasury leadership and key stakeholdersProcess Improvement & TransformationDrive continuous improvement initiatives focused on scalability, efficiency, automation, and control enhancementIdentify opportunities to reduce DSO, improve collection effectiveness, improve forecasting accuracy, and streamline operational processesSupport ERP initiatives, reporting enhancements, AI‐enabled workflows, and digital transformation effortsMaintain process documentation, operating procedures, and AR handbook updatesGovernance & ComplianceSupport month‐end and quarter‐end close activitiesReview manual adjustments, customer refunds, credit memos, debit memos, and other AR‐related transactionsPartner with Finance and auditors to support internal and external audit requirementsEnsure compliance with company policies, controls, and accounting requirementsStrategic InitiativesRepresent Accounts Receivable and Treasury Operations in cross‐functional projects and initiativesPartner with leadership on strategic priorities, organizational improvements, and Quote‐to‐Cash transformation effortsServe as a key contributor to business initiatives that improve customer experience, operational effectiveness, and financial performanceBe Prepared — What You Bring10+ years of progressive experience in Accounts Receivable, Collections, Credit, Accounting Operations, or related Finance functions5+ years of people leadership experience with demonstrated success developing high‐performing teamsStrong understanding of Order‐to‐Cash, Accounts Receivable, Collections, Cash Applications, and customer account managementExperience partnering with Sales, Finance, Channels, Credit, Legal, and executive stakeholdersDemonstrated ability to balance customer relationships, revenue objectives,



and risk management considerationsStrong analytical skills with the ability to translate data into actionable business recommendationsExperience building reports, dashboards, presentations, and management reportingAdvanced Excel skills, including Power Query, pivot tables, data modeling, and reporting automationExperience with ERP systems, preferably Oracle FusionExperience with automation, AI tools, business intelligence platforms, or workflow optimization initiativesExceptional communication, presentation, and stakeholder management skillsAbility to influence cross‐functional teams without direct authorityProven ability to thrive in a fast‐paced, deadline‐driven environmentBachelor's degree in Finance, Accounting, Business Administration, or related fieldWhat success looks like:After 90 DaysDevelop a strong understanding of Infoblox's customer portfolio, AR processes, collection strategies, reporting environment, and stakeholder landscapeBuild trusted relationships with Credit, Sales, Channels, Order Management, Finance, and Treasury stakeholdersGain ownership of operational reporting, collection reviews, forecasting inputs, and AR processesIdentify opportunities to improve visibility, communication, documentation, and reportingAfter 6 MonthsIndependently lead day‐to‐day Collections and AR Operations activitiesEstablish clear operating rhythms, performance expectations, and accountability across the teamDeliver accurate collection forecasts and meaningful portfolio insightsImprove stakeholder satisfaction through proactive communication and issue resolutionImplement process improvements that enhance efficiency, reporting quality, and operational visibilitySuccessfully support quarter‐end execution through proactive management of collection risks and pipeline exposureAfter 12 MonthsBe recognized as a trusted business partner across Treasury, Finance, Sales, Channels, and CreditLead a high‐performing team that consistently delivers strong collection results and operational excellenceDrive measurable improvements in collection effectiveness, forecast accuracy, DSO performance, and process efficiencyInfluence business decisions through data‐driven recommendations on customer payment behavior, exposure management, and risk mitigationServe as the Treasury representative on strategic Quote‐to‐Cash, ERP, automation, and AI transformation initiativesSuccessfully lead quarter‐end and year‐end execution by proactively managing collection priorities, customer commitments, pipeline risks, and cross‐functional stakeholder alignmentBelong — Your CommunityOur culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward.
In a community where every voice counts, continuous learning is the norm.
So, whether you code, create, sell, or care for customers, you'll grow and belong here.Be Rewarded — Benefits That Help You Grow, Thrive, BelongComprehensive health coverage, generous PTO, and versátil work optionsLearning opportunities, career‐mobility programs, and leadership workshopsSixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthyModern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrationsCharitableGiving Program supported by Company MatchReady to Be the Difference?
Infoblox is an Aff... (affirmative action statement unchanged)#J-*****-Ljbffr

📌 Manager, Accounts Receivable & Collections (Xico)
🏢 Infoblox
📍 Xico

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