Are you fluent in both English and French?
Do you enjoy solving technical problems while delivering world-class customer service?
We are hiring a Bilingual Technical Customer Support Agent to support Canadian customers across technical platforms, email services, and marketing campaigns.This is not a basic call center role.This is an opportunity to become a trusted technical advisor to clients while working in a structured, measurable, and growth-focused environment.If you are organized, tech-savvy, customer-focused, and confident speaking both English and French — we want to meet you.What You'll Be DoingTechnical & Customer SupportHandle inbound calls and emails in both English and FrenchTroubleshoot technical issues and guide customers to resolutionTake full ownership of customer cases from start to finishLog all interactions accurately in our ticketing systemMeet SLAs and quality standards while maintaining a professional, empathetic toneBuild rapport with new and existing customersEmail & Platform SupportAssist with email setup, password resets, forwarding,



and troubleshootingSupport clients using email relay tools (tracking, analytics, delivery log review)Help customers improve email deliverability and list qualityCampaign & Reporting SupportAssist with campaign setup and monitoringSupport post-campaign follow-upsHelp prepare basic performance reportsMaintain accurate campaign dataCollaborate with internal tech and operations teamsWhat We're Looking ForRequired:Fluent in both English and French (verbal and written)2–3 years customer service experienceStrong technical troubleshooting abilityComfortable speaking on the phone with international clientsStrong multitasking and organization skillsProfessional, friendly, solution-oriented mindsetAbility to ask probing questions and identify root causesNice to Have (Not Required):Experience in technical support or call centersExperience with ticketing systems or CRM toolsExperience with email platforms or campaign toolsBackground in communications, marketing, or related field#J-*****-Ljbffr

📌 Bilingual Technical Customer Support Agent (Baja California)
🏢 L'EVATE
📍 Baja California