Job DescriptionAbout the role: The HRGeneralistplays a key role in delivering Global HR Service Delivery through seamless, high-quality support across the employee lifecycle.This role combines end-to-end HR operations execution, processknowledge, and digital enablement to deliver a human-centric, compliant, and efficient employee experience.Working withinaclusteredHRmodelsupportingboth assigned areas and broader team demand, theHR Generalistsupports Tier 2 queries, manages HR transactions, and actively contributes to HR transformation, process design, and workflow optimization.The role partners closely withother stakeholders inHRto ensureaccurate,timely, and seamless service delivery, whileleveragingdigital HR tools, automation, and AI-enabled content to continuously improve how work gets done.HR Operations & Employee Lifecycle Management Manage end-to-end employee lifecycle activities including hire, job changes, leave of absence, and terminationActively drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions, improving efficiency and employee experienceResolve Tier 2 employeeand managerqueries across multiple channels (Calls,VideoService Now, HR portal, email, etc.)Execute HR transactions in systems such as Workday, and ServiceNow with high accuracy and timelinessGovernand generateHR documentation,leveragingstandardized templates andfurther theAI-enabled document creation capabilities in the future to improve speed,accuracyand employee experience.Act as a human-in-the-loop reviewer for AI-generated content, ensuring accuracy, compliance,toneand alignment with policy.Applyglobal HR standardsconsistentlyacrosslifecycle activities,



ensuringgovernance,complianceand local regulatory alignment.Enable and guide people leaders to navigate core HR processes using standardized guidance, self-servicechannelsand AI-enabled support, ensuring alignment with integral standards while applyingappropriate judgementfor complex or sensitive cases.Employee Experience & Service Excellence Deliver a human-centric experience, balancing digital solutions with personal interactionProvide direct employee and people leader support across channels, including phone and video, ensuring complex or sensitive matters are handled with empathy and professionalism.Provide a seamless, consistent experience across all employee and manager interactionsChampion a culture of exceptional service, empathy, and responsiveness across PeopleSolutions.Ensure a consistent and high-quality experience across the employee journey (onboarding through exit)Support adoption of self-service tools, HR portals, and AI-driven HR solutionsProcess Improvement, Automation & Governance Identifyopportunities for process improvement, simplification, and automationContribute to HR workflow optimization and continuous improvement initiativesSupport implementation of global process design and standardizationMaintain governance of HR knowledge content and contribute to AI-enabled knowledge and content ownership (e.Gfor ourHRDigitalPartner)Ensure data accuracy, documentation, and compliance across all HR processesData,



Insights & Digital HR Enablement Ensure data integrity and accuracy across HR systems and reportingSupport reporting, dashboards, and insights to improve operational decision-makingLeverage digital HR tools and analytics to enhance service delivery and efficiencyIdentifytrends in queries and processes to inform improvements and proactive solutionsStakeholder Management & Collaboration (One HR)Partner withall partners in our HR operating model, to ensure aligned deliveryMay act as a process and systems expert, supporting training and guidance where neededCollaborate across global teams to deliver consistent and scalable servicesSupport cross-functional initiatives and contribute to HR transformation programsKey Skills & Capabilities Strong experience in HR Operations / Employee Lifecycle ManagementKnowledge of HR Systems (Workday, SAP, ServiceNow)Experience handling high-volume query resolution (Tier 1 & Tier 2)Strong focus on process design, continuous improvement, and automationProven ability tooperatein a global, matrixed environmentStrong stakeholder management and communication skillsAbility to use data to drive insights and improvementsDemonstrated human-centric approach with focus on employee experienceExperience & Qualifications Experience in HR Shared Services / People Operations/Customer CareFamiliarity with case management systems (ServiceNow) andWorkdayExperience with process improvement, transformation, or automation initiativesExposure to global HR processes and compliance requirementsFluency in English (additionallanguagesadvantageous)LocationsMEX - Santa FeWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time#J-*****-Ljbffr

📌 Hr Generalist (Baja California)
🏢 Takeda
📍 Baja California