Title: Production Support Engineer NearshoreType: Project long termThis is a chance to work at the heart of a fast-moving, technology-driven trading environment where your work has direct, visible impact on business-critical systems.
You'll be part of a tight-knit, globally connected group that values clear communication and mutual support over rigid hierarchy.
The environment offers steady exposure to modern cloud, automation, and observability practices, making it a strong fit for someone who wants to keep building technical depth.
It's a stable, well-resourced setting for professionals who want meaningful, hands-on work rather than a purely back-office support role.This position sits within a technology operations function supporting a live, systematically driven trading platform.
The role blends production support with engineering-style problem solving, covering everything from monitoring and alerting to CI/CD pipeline development and incident management.
Serve as the first point of contact for production issues, support requests,



and system alertsMonitor system health across the trading platform and supporting infrastructureBuild and maintain CI/CD pipelines to support reliable code deploymentDefine and track KPIs and metrics covering performance, capacity, scalability, reliability, and availabilitySupport problem management processes and help establish an ITSM frameworkPartner with software development teams to support successful production deploymentsExperience managing complex deployments and environmentsExperience supporting applications in a Linux environmentSolid understanding of monitoring and incident management practicesA degree in Computer Science, Engineering, or a related fieldExperience with application monitoring systems such as ElasticExperience within financial services - Hedge Funds, Alternative Asset Management firms, Fintechs, Private Equity preferredExperience with ticketing systems such as ServiceNow or Jira ITSMITIL certification or equivalent incident management trainingApproximately two years of experience supporting trading and post-trade systems in financial servicesOur expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid.
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📌 Technology Support Engineer (Guadalajara)
🏢 ConsultNet Technology Services and Solutions
📍 Guadalajara