we're hiring: onsite deskside support engineer (l1/l2)

are you passionate about delivering exceptional it support and solving technical challenges? We're looking for a skilled onsite deskside support engineer (l1/l2) to join our team and provide high-quality end-user support in a corporate environment.

key responsibilities

- provide end-to-end technical support for desktops, laptops, and end-user devices.
- troubleshoot hardware, software, network connectivity, and operating system issues.
- perform imac (install, move, add, change) and break/fix activities.
- manage the desktop lifecycle, including os imaging, device configuration, patching, and hardware replacements.
- utilize sccm, microsoft intune, and servicenow for device management, asset tracking, ticket resolution, and remote support.
- install, configure, and update approved software while ensuring compliance with it security policies.
- deliver deskside and remote support for microsoft windows, microsoft office, outlook, vpn, and other enterprise applications.
- support printers, scanners, and peripheral devices.
- assist with active directory user administration and provide smart hands support.




- deliver vip/executive support and act as the primary onsite contact during critical incidents.
- maintain accurate documentation, hardware inventory, and knowledge base articles.
- support windows environments, mobile devices, and basic macos troubleshooting.
- follow itil best practices for incident, problem, and service request management.

preferred skills

- strong knowledge of windows desktop environments.
- hands-on experience with sccm, intune, servicenow, active directory, microsoft 365, outlook, and vpn technologies.
- excellent troubleshooting, communication, and customer service skills.
- experience supporting enterprise it environments and end users.

role: onsite deskside support engineer (l1/l2)

if you're ready to make an impact and grow your career in enterprise it support, we'd love to hear from you!

#hiring #desksidesupport #itsupport #l1support #l2support #servicedesk #euc #windows #microsoft365 #sccm #intune #servicenow #activedirectory #itjobs #techcareers

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