**_Puebla_**_, _**_Mexico_**_ _**
**Main Purpose of the Role**:
We are seeking a Technical Customer Success Advisor to join our elite Concierge Services team supporting strategic and high-value managed clients.
This role combines business acumen, technical depth, and data-driven insight to help customers realize measurable outcomes from their technology investments.
**Qualification**
- 5+ years in Technical Account Management, Consultancy, Service Delivery, or Customer Success Management.
- Strong understanding of ITSM, Cloud Infrastructure, Networking, Security, and Automation frameworks.
- Experience interpreting market research (Gartner, IDS, Forrester) into customer-specific strategies.
- Proficiency in data analytics tools and dashboards.
- Familiar with SLA management, governance, and ITIL processes.
- Excellent communication, executive presentation, and stakeholder management skills.
**Preferred Background**
- Bachelor's degree in IT, Business, or related discipline.
- ITIL, PMP, or Technical Certification preferred.




- Prior experience in Managed Services, SaaS Operations, or Enterprise Service Management consulting
**Success Characteristics**
- Analytical thinker | Strategic storyteller | Technically fluent | Data-drive communicator | Influencer | Trusted Advisor
**Benefits**:
Medical, Dental, and Life Insurance.
Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.
**PTOs**:
Vacation Days.
***Save on commute**:
Paid office parking.
***Discount Programs**:
Medical-related discounts.
**Prime location**:
In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.
**Sponsored Events**:
Team social events and Christmas Dinner.
**Sport Activity**:
Join your colleagues in various sports activities in the area.
**Eat & Drink**:
Enjoy a kitchen stocked with drinks, coffee, and snacks.

📌 Technical Customer Success Advisor (Heroica Puebla de Zaragoza)
🏢 Exactlyit
📍 Heroica Puebla de Zaragoza